Senior Associate, Commercial Operations & Strategy

Confirmed live in the last 24 hours

Zocdoc

Compensation

$117,000 - $158,000/year

New York, NY

Hybrid

Posted April 6, 2026

Job Description

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your impact on our mission:

We are seeking a motivated Senior Associate for our Commercial Operations & Strategy team to help drive our mission. In this crucial role, you will provide operational support to our sales teams to drive growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute.

You’ll enjoy this role if you are...

An operator, passionate about bridging the gap between strategy and execution
An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
Motivated by finding simple, effective solutions to the most complex business problems
Driven by entrepreneurial settings where creativity and grit are required

Your day-to-day is...

Defining team and initiative KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
Analyzing data to drive decision-making around resource investments, opportunity prioritization, pilot scaling, etc.
Supporting our sales teams via planning, forecasting, target-setting, incentive plan design and execution, policy design and implementation, process optimization, etc.
Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)

You’ll be successful in this role if you have…

4+ years of work experience in roles with both analytical and operational responsibilities such as business/revenue/sales operations, program management, consulting, private equity, venture capital, or investment banking
Examples of relevant activities include (but are not limited to): Market sizing and segmentation, sales funnel metric insights, forecasting, lead generation & prioritization, compensation design, resource planning
Experience defining business requirements for new processes or tools
The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
Resourcefulness, nimbleness, and the ability to stay positive under pressure
Comfort with taking initiative in a constantly-changing work environment
Proficiency in Excel and SQL (required); an aptitude for mastering new systems and tools related to data organization
Experience or proficiency in Redshift, Tableau, Lookr, Salesforce highly preferred

Benefits: