Sales Advisor

JOB TITLE Sales Advisor

ROLE TYPE - Full Time Permanent contract

REPORTING TO Store Manager

LOCATION London - Burlington Gardens

DATES : Asap

COMPANY PROFILE

Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort .

ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES is acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear .

Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations.

ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms .

THE POSITION

Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres.

RESPONSIBILITES

Because of your position of Sales Consultant, your responsibilities include, but are not limited to the following aspects:

Brand Image

• Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look
• Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worth a luxury environment
• Share your expertise with the customers and with the teams

Sales skills

• Master and observe the Eres Art of Sale techniques
• Have a perfect knowledge of Eres, of the collections and the stocks
• Know and follow the KPI’s
• Develop and work with the customer file
• Support the other Sales assistants

Operations

• Master the management of the cash desk
• Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms
• Participate to the reception of goods, to the stock management and to the boutique reorders

PROFILE

A first experience in a similar role within the fashion retail industry is a plus.

Excellent communication and empathy

Strong customer Service Mindset

Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy

Structured, organized, show initiative

At ERES, we are committed to contributing to the well-being of our customers through our comfortable, stylish and responsible products, designed by our design studio. ERES is currently undergoing a period of transformation. We are evolving our business model, whether in terms of brand positioning, product offering, omnichannel distribution, globalisation, customer experience, image, integration of CSR in all our actions... We are also attentive to the well-being of our employees. Everyone can contribute, to learn in a collaborative approach. We want to share with you the energy of the ERES brand and the passion of each employee, and we count on you to bring yours!