Associate People Operations Specialist

Role overview

The Associate People Operations Specialist provides administrative and operational support across benefits, payroll, HR systems, and employee lifecycle processes. This role is critical to delivering accurate, compliant, and high-quality People Operations support while enhancing the overall employee experience.

The role focuses on executing established workflows, maintaining employee and benefits data, managing vendor coordination, and responding to employee queries. The ideal candidate is detail-oriented, technically proficient, and capable of managing multiple priorities across global programs.

What you'll do

Benefits Administration & Vendor Management

• Manage global benefits operations across the US, Canada, UK, and Ireland, overseeing benefit administration, invoice tracking, and the processing and reconciliation of payments across approximately 20 vendors (including medical, dental, and life insurance)
• Conduct monthly audits of benefit plans, identifying discrepancies and driving resolution
• Administer global pension and retirement schemes (UK, Ireland, US), including system uploads and quarterly fee tracking
• Oversee FSA/HSA funding aligned with payroll cycles, including quarterly employer contributions
• Administer COBRA processes and maintain associated tracking documentation
• Manage Evidence of Insurability (EOI) approvals and send follow-ups for pending submissions

HR Systems & Data Management

• Maintain accurate employee data across Workday and related systems
• Review and approve Qualified Life Event (QLE) benefit changes, including manual FSA/HSA adjustments
• Process benefits onboarding, employee changes, beneficiary updates, and one-time employee payments (e.g., bonuses, reimbursements).
• Monitor and troubleshoot weekly benefits integration files to ensure data accuracy and integrity
• Run and review reports including Terminated with Benefits, Business Process Transactions, and quarterly dependent/beneficiary audits

Employee Support & Communications

• Manage employee queries via ticketing systems (e.g., JIRA)
• Provide support for benefits platforms and respond to FAQs
• Coordinate employee communications, including onboarding reminders, benefits education, and wellness program updates
• Maintain global Benefits Wiki and internal documentation, ensuring accuracy and accessibility

Programs & Operational Support

• Administer commuter and parking programs, including enrollments, terminations, and funding file coordination
• Plan and coordinate on-site and virtual events, including the annual Open Enrollment Fair
• Support absence tracking, time-off administration, and other operational tasks that enhance employee experience and team efficiency

Payroll & Compliance

• Manage employee payroll deductions for Ireland and UK benefits
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