About Us 

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. 

About The Opportunity

We are looking for a Service & Experience Associate to provide exceptional support service for digital and telephone channels, efficiently addressing member requests from Latinamerica.

• What is the main purpose of the role? The main purpose of the role is to manage every support request and phone calls; using investigation skills to efficiently provide a great Member Experience. 

• What will the new employee own in this role? It’s ideal for the new employee to have a great sense of ownership, in order to successfully manage all the support requests, involving all the contract details to explain/correct each case.

What will be their main responsibilities? 

      1. Support requests management 

➢ Properly classify requests. 

➢ Review the account in general terms (In applicable cases) 

- Product Type 

- Previous requests 

- Contract 

- Number of people vs. assets 

- Primary Member and Account Manager of the account 

- Balance details: Invoices, Pending balance, Payment notification emails, Payment method change, Payment attempts 

➢ Building visits 

➢ Credit usage 

➢ Reservations 

      2. Telephone Contact. 

➢ Have a 70% adherence to the phone. 

➢ Take calls without letting them sit in the queue or go unanswered. 

➢ Follow verification process 

➢ Leave appropriate notes so that a good FUP can be achieved. 

➢ Open request for follow-up (In applicable cases) 

➢ Schedule Call Back if necessary 

      3. Participation in constant improvement projects. 

➢ Project management 

➢ Qualitative and/or quantitative measurement 

➢ Justification and impact.
​

About You

Does the below sound like you? If so, we’d love to hear from you!

• Bachelor's Degree

• English proficiency (80%)

• Preferably, have at least 1 year of experience in customer service or hospitality sector.

• Soft skills, customer oriented

• CRM skills such as Salesforce would be recommended

• Writing skills

• Good spelling

• Technological skills

• Reading comprehension

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.