About the role

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Work Shift

Day

Compensation

Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Position Summary

The Business Service Specialist II supports front-office operations by providing excellent customer service, processing payments, managing title documentation, and performing administrative functions. This role works independently to ensure accurate records, efficient workflow, and a positive client experience while supporting Cox's culture and safety standards.

Key Responsibilities

Provide customer service and support to clients and internal partners in person and by phone.
Process payments and respond to customer inquiries.
Scan, associate, file, retrieve, and prepare titles and documents for shipment.
Pull and prepare title batches for reassignment processing.
Perform data entry, filing, document routing, and record maintenance.
Verify information accuracy and resolve discrepancies.
Support sale day and front-office operations.
Follow company safety policies and actively support safety initiatives.
Perform other duties as assigned.

Required Qualifications

High School Diploma or GED required.
2–4 years of administrative, customer service, or office support experience.
Strong communication, organizational, and customer service skills.
Excellent attention to detail and accuracy.
Proficiency with basic computer applications, including Microsoft Office.
Strong problem-solving and de-escalation skills.
Ability to build and maintain positive business relationships.

Preferred Qualifications

Bachelor's degree in a related field.
Experience in title processing, vehicle services, or automotive operations.
Working knowledge of Salesforce, AS400, Workbench, and Excel.
Previous experience as a Commercial Services Specialist.

Core Competencies

Customer Focus
Attention to Detail
Communication
Teamwork
Organization
Accountability
Problem Solving
Adaptability

This role is ideal for a detail-oriented professional who enjoys delivering exceptional customer service while supporting efficient business operations.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Aplyr's read

Cox Enterprises is a telecommunications giant known for its diverse service offerings and commitment to innovation, attracting talent in technology and operational roles.
Synthesized from recent postings & public sources

What's promising

•Cox Enterprises is a leader in telecommunications, offering stable career opportunities.
•The company invests in technology, providing roles like Entry Level Software Engineer.
•Cox offers competitive hiring bonuses for mechanic positions, enhancing job appeal.

What to watch

•Limited public information about company culture may deter potential applicants.
•Being privately owned, Cox's financial transparency is less than public companies.
•The focus on operational roles may limit opportunities for creative professionals.

Why Cox Enterprises

•Cox Enterprises is a privately owned leader in U.S. telecommunications.
•The company offers substantial hiring bonuses for technical roles, like mechanics.
•Cox's diverse service offerings include digital cable, telecommunications, and home automation.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cox Enterprises

Cox Enterprises

cox.com

View company

Cox Communications is a privately owned subsidiary of Cox Enterprises, providing digital cable television, telecommunications, and home automation services in the United States.