About the role

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Operates a computer based answering console, computerized windows based nurse call system, messaging center (answering service), operates software on PC for Dr's Messaging, paging console for overhead and pages to facilitate communications between doctors, patients, visitors, and System personnel.

ESSENTIAL RESPONSIBILITIES:

Answers external telephone calls, takes and relays messages, and provides callers with routine factual information in accordance with company policy.
Operates a centralized PC based nurse call system. Answers patients when they press their call button for a nurse, listens to their request and locates a nurse or aide and relay message. To assist patients and staff.
Operate paging console for purpose of locating personnel not in their offices, overhead and beeper paging, this may require typing and transmitting of messages to Alpha-numeric paging system.
Operates a messaging service, Alpha-numeric paging and integration of voice mail system.
Contacts all on-call personnel (OR, ER, Radiologists, Home Care, etc.) for appropriate staff and departments.
Handles all emergencies (codes, fires, disasters, stats, alarms, etc.) in a timely manner.
Operates a PC to obtain information on patients’ room numbers and phone numbers and to see which doctors are in the building.

QUALIFICATIONS:

Minimum

Must be able to demonstrate the knowledge normally acquired through graduation from high school plus some additional specific knowledge or skills typically acquired by attending programs or schooling 12 months or less in duration such as a computer operations program.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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Aplyr's read

Highmark Health is a major player in the health insurance sector, offering diverse roles from clinical to technical, attracting healthcare professionals and tech experts alike.
Synthesized from recent postings & public sources

What's promising

•Highmark Health offers a comprehensive range of health insurance products, enhancing job stability.
•The company provides diverse career paths, from clinical roles to tech positions.
•Highmark Health's focus on wellness programs supports a culture of employee well-being.

What to watch

•The healthcare industry faces regulatory uncertainties that could impact Highmark Health.
•Limited public information about internal career advancement opportunities.
•Potential for high-stress environments in clinical roles due to patient care demands.

Why Highmark Health

•Highmark Health integrates insurance with wellness programs, offering a holistic approach to healthcare.
•The company has a strong regional presence, particularly in Pennsylvania.
•Highmark Health's diverse hiring across clinical and technical roles supports a multidisciplinary workforce.

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About Highmark Health

Highmark Health

highmark.com

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Highmark Inc. is a health insurance company that provides a range of health care products and services, including medical, dental, and vision insurance, as well as wellness programs.