Business Operations Assistant – Hotels & Hospitality – VARA AU

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Position Overview

JLL’s Hotels Group is an established team of sector specific experts and a highly regarded specialist in the provision of valuations and related advisory work within the Hotels & Hospitality property sector.

The group is seeking an experienced individual to fulfill the role of its divisional Business Operations Assistant. In brief, the role is responsible for providing high-quality sector-specific assistance and support to VARA’s hotels & hospitality national team so as to drive operational excellence.

The Business Operations Assistant serves as an important touch point for the division nationally ensuring sustained operational stability. 

The role requires a range of administrative, communicative skillsets and a mindset that actively supports the division’s positive dynamic.  Activities core to the role will include providing assistance as it relates to stakeholder management, process standardization, and technology integration. 

Integral to the role is the embracing and advocacy of JLL’s technological initiatives and associated efficiencies including automation opportunities and best practice implementation.
 

Key Relationships (VARA)

• Divisional Head of Hotels & Hospitality (Manager);
• Stakeholders within the national hotels & hospitality division;
• Operations team;
• Business Technology Manager;
• JBS & Centre of Excellence team and associated personnel
• Risk & Compliance team and associated personnel
   

Duties and responsibilities
 

Stakeholder Management & Coordination

• Serve as point of contact between the sector head (Hotels & Hospitality), sector personnel as well as the Operations team and wider VARA division heads as directed.
• Act as a conduit between Manager, Operations, Business Technology Manager and JBS
• Build and maintain strong working relationships with sector stakeholders nationally
• Forward relevant communications to sector personnel from key stakeholders
• Assist with relevant sector touchpoints

Sector Operations Management

• Coordinate sector meetings
• Maintain Sector WIP reports with national scope
• Establish National Sector SharePoint site or national drive, including consistent job folder structure and sector-specific information for staff

Technology & Process Excellence

• Assist Manager and Operations team with JBS integration/utilisation with all valuers across the sector
• Review and improve JBS playbook documentation
• Coordinate JBS Centre of Excellence modellers’ integration with sector valuers
• Assist with the rollout and communication of automation initiatives as directed by the Operations team, supporting the 85% automation goal
• Support the identification of standardisation opportunities by collating feedback and reporting potential areas to the Operations team for review and action

Financial Management

• Liaise with Finance team and support/roll out new financial processes
• Assist Ops team with application and subscription audits to optimise (technology) spend
• Assist Sector head with monthly financial reporting
• Management of debtors

Content & Communication Management

• Update JLL website personnel and staff profiles for sector
• Maintain valuation report templates in liaison with Risk team
• Manage client lists and databases
• Work with Sector head and Marketing in regard to white papers, etc

Compliance & Strategic Reporting

• Serves as/or facilitates ESG champion for the sector
• Coordinate with VARA Compliance Team to assist in maintaining compliance with regulatory requirements
• Annual APIV data reporting

Staff Management & Development

• Coordinate staff onboarding and offboarding processes for sector nationally
• Coordinate relevant training and CPD programs (RMM)
• Coordinate travel bookings and logistics for sector personnel where required
• Coordinate activities and initiatives, as directed, to support team cohesion and facilitate knowledge sharing across the sector

Performance Objectives

To serve as the central coordination hub for the assigned Sector nationally, driving operational excellence through stakeholder management, process standardisation, and technology integration. Success in this role will be measured by improved sector efficiency (both operational and financial), enhanced communication flows, successful implementation of automation initiatives, and strengthened relationships across all key stakeholders while supporting the organisation's strategic transition to sector-based operations.

Core Competencies

Strategic Thinking Ability to understand established procedures and effectively support implementation of improvement and standardisation initiatives as directed

Technology Aware Comfort with digital transformation, automation tools, and emerging technologies

Stakeholder Management Ability to coordinate between internal and external parties

Process Excellence Focus on standardisation, best practices, and continuous improvement

Confidentiality Demonstrated ability to handle highly sensitive information with discretion

Autonomy Capacity to work with minimal supervision while following established procedures and directions

Adaptability Flexibility to manage competing demands and changing priorities within tight timeframes

Skills and Experience

Essential Requirements

• Previous experience in coordination or administrative roles within professional services
• Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint)
• Demonstrated experience with process improvement and standardisation initiatives
• Strong project coordination and organisational skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Background in property, valuations, or related professional services
• Knowledge of compliance and regulatory requirements in professional services
• Familiarity with CRM systems, job management systems, or similar platforms
• Understanding of ESG principles and reporting requirements

Personal Attributes

• Self-starter with strong initiative, critical thinking and problem-solving capabilities
• Detail-oriented with exceptional organisational skills
• Collaborative team player with a positive mindset
• Social awareness and an ability to interact professionally with clients when directed
• Commitment to continuous learning and professional development
• Strong cultural awareness and ability to work with diverse teams nationally
• Forward thinker

JLL is an Equal Opportunity Employer

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 105,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Location:

On-site –Brisbane, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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