About the role
Last date to apply:
We are continuously accepting applicationsThe Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. Entry level Parts Administrator position responsible for performing basic level technical product support to Husqvarna Distributors, Dealers, National Accounts and Customers (end user escalations).
What You Need to Know:
· Looking up parts in the Husqvarna system to satisfy customer inquiries
· Basic order entry for Husqvarna customers (business to business)
· Respond to pricing inquiries · Respond to technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
· Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.
· Record details of cases in CRM, as well as actions taken
· Effectively communicate escalations to Customer Care Leadership Team for timely effective resolution.
· Report parts, pricing, IPL (Illustrated Parts List) or manual discrepancies through existing procedures
What We Are Looking For:
· Mechanical aptitude and interest
· Strong written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension.
· Basic MS Office skills
· Developed computer navigational and organizational skills.
Can pass typing accuracy test with 25 wpm or more
· Ability to multi-task
· Strong customer service focus
· Exceptional knowledge of Outdoor Power Products and applications
· Experience utilizing the following customer service skills
Importance of the customer and need to build relationships
Solving basic routine issues
Understanding when to escalate issues
Applying existing solutions to meet customer needs
Aplyr's read
Husqvarna Group excels in outdoor power products, attracting talent in engineering, marketing, and operational excellence to innovate forest and garden care solutions.
What's promising
- •Husqvarna Group is a leader in outdoor power equipment, offering strong brand recognition.
- •The company invests in innovative solutions for sustainable forest and garden care.
- •Global presence provides diverse career opportunities across various functions and regions.
What to watch
- •The outdoor power equipment market is highly competitive, challenging growth.
- •Dependence on seasonal demand can impact financial stability.
- •Manufacturing roles may face automation-related job security concerns.
Why Husqvarna Group
- •Husqvarna Group's heritage dates back to 1689, offering deep industry expertise.
- •The company emphasizes sustainable practices in product development.
- •It offers specialized career paths in niche areas like forest and garden care technology.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Husqvarna Group
Husqvarna Group is a global leader in outdoor power products, including chainsaws, lawn mowers, and garden equipment. The company also provides cutting-edge solutions for forest and garden care.
