About the role
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As a HR Technology Lead at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience.
What You Will Do:
You will manage day-to-day human resources activities, supporting your team to deliver quality outcomes.
Workday HRIS Operations & Governance
Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations
Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases
Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations
Oversee HRIS backlog prioritisation and recurring refinement forums
Ensure documentation and governance controls are in place
Functional Team Leadership & Configuration Direction
Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence
Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction
Support the team in assessing requirements, options and impacts before configuration changes are made
Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production)
Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts
Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment
Supplier, Contract & SOW Management
Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign
Liaise with Procurement and Legal to ensure commercial and contractual compliance
Maintain oversight of active AMS and project SOWs
Release Management
release impact assessment
change gating/evidence
deployment coordination
post-release stabilization
Annual Process Governance & Traceability
Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events)
Workday security/data reviews & access governance
Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied.
Facilitating weekly team and quarterly SLT governance forums.
Your Profile:
You will have solid human resources experience, with the ability to manage competing priorities and develop your team.
Required qualifications and experience:
Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience.
Extensive experience in HR technology management, including implementation and oversight of major HR platforms e.g., Workday, SAP, Oracle.
Strong strategic thinking skills with a proven ability to align technology with business goals.
Excellent communication and leadership abilities, with experience managing teams and cross-functional projects.
A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology.
Willingness to travel as required (approximately 5%)
#LI-MK2
#LI-Hybrid
#LI-Remote
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Aplyr's read
ICON plc is a leading global provider of outsourced services in the pharmaceutical industry, attracting professionals in clinical research and data management.
What's promising
- •ICON plc has a strong global presence, enhancing its ability to manage international clinical trials effectively.
- •The company offers diverse career opportunities across various roles in clinical research and data analysis.
- •ICON's focus on innovation in pharmaceutical services supports its competitive edge in the industry.
What to watch
- •The pharmaceutical industry is highly regulated, which may limit flexibility in project execution.
- •ICON's reliance on large pharmaceutical clients could pose risks if partnerships dissolve.
- •The competitive nature of the CRO market may pressure ICON to maintain cost efficiency.
Why ICON plc
- •ICON plc specializes in comprehensive outsourcing solutions, differentiating it from competitors with narrower service scopes.
- •The company's integration of technology in clinical trials offers a unique advantage in data management.
- •ICON's strategic acquisitions have expanded its capabilities and market reach significantly.
Aplyr’s read is generated by AI from public sources. Was it useful?
About ICON plc
ICON plc is a global provider of outsourced development and commercialisation services to the pharmaceutical, biotechnology, and medical device industries.
