About the role

Aplyr's Quick Take

This role is for a Software Engineer focused on applied AI, primarily working on integrating DevRev's platform with customer systems. You'll spend most of your time coding and implementing solutions, with some customer interaction to understand their needs and optimize workflows.

Good fit

Ideal candidates have a strong background in software development, particularly with TypeScript, JavaScript, and Python, and are comfortable in customer-facing situations. A few years of experience in software engineering and a knack for problem-solving will help you thrive here.

Worth noting

The role involves a significant amount of customer engagement (30%), which is unusual for typical engineering positions. There's also a strong emphasis on AI integration and data insights, making it a good fit for those interested in the intersection of tech and customer experience.

About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the Role:

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You'll Do:

Customer-facing: 30% working directly with customers.
Coding & Integration: 70-80% hands-on technical implementation
Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

Experience: 3+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.

As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Skills & Tags

python java typescript javascript go rust aws ai

Aplyr's read

DevRev bridges the gap between software development and customer experience, attracting tech innovators and customer-centric engineers.
Synthesized from recent postings & public sources

What's promising

•Focuses on integrating product development with customer experience, enhancing collaboration.
•Recent roles indicate a strong emphasis on AI and cloud infrastructure.
•Global hiring strategy with positions in India and Singapore.

What to watch

•Limited public information about company culture and work-life balance.
•Potential challenges in aligning diverse global teams.
•High emphasis on AI may not suit all traditional developers.

Why DevRev

•Combines software development with customer experience in a unified platform.
•Emphasizes forward-deployed roles to closely integrate with customer needs.
•Strong focus on AI-driven solutions within product development.

Aplyr’s read is generated by AI from public sources. Was it useful?

About DevRev

DevRev

devrev.ai

View company

DevRev is a company focused on revolutionizing the way software development teams collaborate with their customers by integrating product development and customer experience.