Customer Education Program Manager

The Customer Education (CUED) Program Manager supports the systems that power Klaviyo Academy, including the LMS, the credentials platform, and the data and reporting tools used across the Academy ecosystem.

This role works closely with senior Academy leadership and the Academy Program Manager to help turn strategy into clear, day-to-day execution. The focus is on keeping systems running smoothly, coordinating work across teams, and ensuring plans are implemented clearly and consistently.

A key part of the role is acting as a bridge between stakeholder teams and technical teams. This person helps translate learning and program needs into clear technical requirements, and then helps stakeholders understand what execution will look like, what tradeoffs exist, and how timelines and system constraints shape delivery.

This role is well suited for someone who enjoys working behind the scenes to keep platforms healthy, projects moving, and teams aligned, while building deeper ownership and technical context over time.

How You Will Make a Difference

Academy Systems Stewardship

• Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations
• Ensure workflows across Skilljar, Accredible, Salesforce, Snowflake, and Tableau are stable, documented, and scalable.
• Act as the first point of contact for platform questions, issues, and improvements within owned areas of the stack.

Technical Enablement and Execution

• Partner with CUED leadership to execute the Academy systems roadmap,
• Translate roadmap initiatives, program needs, and stakeholder requirements into clear plans and projects
• Recommend platform enhancements, process improvements, and technical patterns that improve reliability, scalability, and usability.
• Support technical projects such as integrations, migrations, and tooling updates by coordinating across Systems, BI, and vendor teams.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Operational Strategy and Platform Operations

• Own the operational setup and ongoing maintenance of assigned Academy systems.
• Design and maintain processes that reduce manual effort, improve data accuracy, and support long term scale.
• Manage testing, rollout, and documentation for system changes to ensure minimal learner and stakeholder disruption.
• Collaborate with vendors to troubleshoot issues, resolve limitations, and inform future improvements.

Data, Reporting, and Continuous Improvement

• Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams.
• Ensure data accuracy, consistency, and usability across reporting tools and dashboards.
• Monitor system performance and learner signals to surface insights, risks, and improvement opportunities.
• Use data and operational learnings to continuously improve platform efficiency and workflows.

Who You Are

Experience

• Proven experience supporting or managing learning platforms, enablement systems, or education technology at scale.
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