About the role

Aplyr's Quick Take

This role is about providing on-site IT support for digital workplace solutions, focusing on troubleshooting and improving systems like Microsoft 365 and collaboration tools. It's primarily an individual contributor role with some project management responsibilities, requiring strong technical skills and the ability to work with various stakeholders.

Good fit

Ideal candidates have a background in IT support with experience in digital workplace technologies, and are comfortable working independently while collaborating with teams. A few years of relevant experience and a proactive problem-solving approach would help you thrive here.

Worth noting

The position is strictly onsite in Krakow, which may limit flexibility for remote work. It also involves managing procurement and asset management, which is less common in typical IT support roles.

Bring more to life.

At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life.

Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology.

Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

Learn about the Danaher Business System which makes everything possible.

The Digital Workplace Services - Site Support Engineer is responsible for on-site IT Operations, delivering and supporting digital workplace solutions that empower our associates across Europe both remotely and in person. The role emphasizes ITIL-aligned service delivery, process improvement, and executive-level support, requiring strong technical and leadership skills.

This position reports to Service Delivery Lead (Middle East & India) - Digital Workplace Services who is part of Global IT Team in India. In this role you will be required to be onsite located at our Krakow, Poland office.

This is a Danaher Corporate role, hosted by our Cytiva operating company in Krakow.

In this role, you will have the opportunity to:

Deliver Advanced Technical Support:
Provide expert troubleshooting and support for digital workplace technologies, including Microsoft 365, collaboration platforms (SharePoint, Teams, OneDrive), and endpoint management (Intune), ensuring systems are reliable and users are satisfied.
Collaborate Across Teams:
Work closely with regional IT and business stakeholders to assess user needs, recommend improvements, and support the deployment of new digital workplace initiatives throughout Europe.
Oversee IT Operations:
Manage daily IT support, project delivery, infrastructure projects, and operational tasks such as PC shipping, tracking, onboarding, and inventory management for European users. Ensure consistent performance of end-user computing and AV systems.
Manage Procurement and Assets:
Handle purchase orders, invoices, contracts, legal agreements, and vendor coordination for hardware, software, printing, and licenses. Validate assets for audits and maintain accurate IT asset records for both active and resigned users.
Document and Train:
Develop process documentation, create user guides, and deliver training sessions to help users effectively utilize digital workplace tools.

The essential requirements of the job include:

Bachelor’s degree in information technology, Information Systems, or a related field.
Minimum 5 years of experience in IT service management, with a focus on helpdesk/service desk operations including hardware/software, MS Teams, and AV systems.
Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

It would be a plus if you also possess previous experience in:

In-depth knowledge & Hands on experience on MS 365, MS Windows and MacOS systems, ITSM platform (ServiceNow).

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Aplyr's read

Danaher is a science and technology leader, attracting professionals passionate about innovation in life sciences, diagnostics, and environmental solutions.
Synthesized from recent postings & public sources

What's promising

•Danaher consistently invests in innovative technologies across life sciences and diagnostics.
•The company offers diverse global roles, indicating robust growth and expansion.
•Danaher prioritizes improving quality of life, aligning with purpose-driven career seekers.

What to watch

•The company's broad focus may dilute resources across its various sectors.
•Employees may face challenges in navigating a complex organizational structure.
•High expectations for innovation could lead to pressure and burnout.

Why Danaher

•Danaher's portfolio spans critical sectors like life sciences and environmental solutions.
•The company employs a unique business system to drive continuous improvement.
•Danaher fosters a culture of collaboration across its decentralized structure.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Danaher

Danaher

danaher.com

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Danaher Corporation is a global science and technology innovator committed to helping customers solve complex challenges and improve quality of life around the world.