About the role

Role Summary

We are seeking an experienced Cisco UC Voice Engineer to support critical upgrades and modernization initiatives across our enterprise communication platforms. In this role, you will be responsible for delivering seamless upgrades to Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unity Connection (CUC), along with associated VMware ESXi infrastructure.

This position offers the opportunity to work on high-impact upgrade projects in a global environment, collaborating with cross-functional teams to ensure stability, security, and minimal service disruption.

Key Responsibilities

Perform upgrades of CUCM, UCCX, and CUC from version 12.5 to 15.4
Execute VMware ESXi upgrades from versions 6.5 and 7.0 to 8.0
Complete all pre-upgrade activities, including:
- Change submissions and approvals
- Detailed implementation and rollback plans
- Technical documentation and validation checklists
Coordinate with global teams to plan and execute upgrade windows with minimal business impact
Troubleshoot and resolve issues during and after upgrade activities
Ensure compliance with company standards, security policies, and best practices
Provide post-upgrade stabilization and hypercare support, including system optimization

Required Qualifications

Proven, hands-on experience upgrading CUCM, UCCX, and CUC environments
Demonstrated experience upgrading VMware ESXi from 6.5/7.0 to 8.0
Strong analytical, troubleshooting, and problem-solving skills
Clear and effective written and verbal communication skills
CCNA certification

Preferred Qualifications

Experience supporting global or enterprise-scale environments, including rotating or after-hours coverage
Comfortable working in remote and distributed team environments
CCNP Collaboration (or equivalent hands-on experience) with Cisco UC technologies
Familiarity with ITIL or structured change management practices
Experience with large enterprise UC deployments, including multi-cluster and multi-site architectures

Why Join

Work on high-visibility Cisco UC upgrade initiatives
Gain exposure to latest Cisco UC and VMware technologies
Collaborate with experienced engineers across regions
Make a direct impact on global communication reliability

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

Skills & Tags

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Aplyr's read

Bold Business is a consulting firm excelling in digital transformation and technology solutions, attracting professionals skilled in backend engineering and business strategy.
Synthesized from recent postings & public sources

What's promising

•Strong focus on digital transformation attracts tech-savvy professionals.
•Remote work options for many roles enhance work-life balance.
•Diverse industry exposure offers varied professional challenges.

What to watch

•High demand for technical skills may limit opportunities for non-technical roles.
•Geographic focus on specific U.S. regions could limit applicant pool.
•Limited public information about company culture and employee satisfaction.

Why Bold Business

•Specializes in both consulting and technology solutions, offering dual expertise.
•Emphasis on commercial interiors design differentiates its service offerings.
•Roles in cutting-edge fields like AI and network engineering highlight innovation focus.

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