Operations Specialist On Demand Global HQ (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

In Glovo On-Demand, we help partners power their own delivery channels using our world-class logistics network. Because we operate on a different tech stack than the main Glovo app, we have the freedom to move fast, test new features, and build dedicated solutions for high-volume partners.

Since this is a young business unit, we don’t have all the answers yet—and that’s where you come in. You won’t just be monitoring dashboards; you’ll be a key part of our HQ Ops team, digging into the 'why' behind the numbers. Whether it’s performing a root cause analysis or redesigning a workflow to fix a recurring KPI drop, you’ll have the autonomy to find the problem and own the solution working alongside Growth, Operations, Product and Technology teams.

If you’re someone who enjoys getting their hands dirty with data, fixing broken processes, and working in a fast-paced, multicultural environment where your technical input actually changes how we operate, this is for you.

THE JOURNEY

• Own operations and projects in several countries where On Demand operates
• Conduct Ops metric analysis, identify improvement areas and execute upgrades working along partners
• Monitor and track the metrics on a weekly basis and together with each of the country ops teams come up with plans to address opportunities
• Ensure our standards are maintained across managed countries, working closely with international teams to understand and address any issues.
• Leading data-reviews with country managers to convert weekly metrics into 3-4 high-impact action items.
• Interact with several core business teams for the areas of Operations, Logistics, Product, Legal and Growth
• Work in an international team of young, talented and highly motivated people

WHAT YOU WILL BRING TO THE RIDE

• 2+ years in a high-growth tech environment or a highly analytical operations role.; background in high-growth tech startups, operations, marketplaces, consulting or similar industries is a plus.
• Excellent analytical skills and data-driven approach to problem-solving. 
• Intermediate skills in SQL, Excel and dashboard creation.
• Proactiveness, reliability and autonomy to manage partner relationships. Can "translate" complex data findings into actionable steps for non-technical operations managers on the ground.
• Developed communication skills and interpersonal skills.
• Comfortable working with numbers and spreadsheets.
• Bachelor’s degree in a quantitative field (Engineering, Statistics, or Economics).
• Proficiency in English.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear