Renewal Manager | EMEA

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

This role sits within Customer Success and is responsible for owning the end-to-end renewal process across a high-volume book of small spend accounts, with a focus on operational excellence, revenue protection, and commercial administration. This role ensures customers renew on time through structured processes, data-driven health monitoring, and coordinated internal stakeholder engagement.

Responsibilities

• Manage the full renewal cycle for a defined book of accounts, triggering and executing renewal motions based on contract timelines and ensuring accurate documentation is issued to customers.

• Monitor renewal health by acting on automated risk signals and reviewing product usage, support history, and payment behaviour ahead of each renewal.

• Maintain structured CRM records including renewal likelihood, notes, and outstanding actions to ensure accurate forecasting and pipeline visibility.

• Address commercial objections related to pricing, contract structure, or scope, managing flat renewals and downsell scenarios where appropriate.

• Partner with Customer Success and Support teams to resolve root causes of renewal risk and coordinate cross-functionally on commercial escalations.

• Contribute to the continuous improvement of renewal playbooks and automation to increase efficiency and renewal predictability across the book.

Qualifications

• 1–3+ years in customer success, renewals, account administration, support operations, or a similar customer-facing role.

• Strong ability to assess renewal risk and manage commercial conversations without a pure sales mindset.

• Excellent written communication skills with the ability to engage customers clearly and professionally during sensitive renewal moments.

• Comfortable handling objections and structured negotiation scenarios in a calm and measured manner.

• Able to interpret customer sign