About the role

Aplyr's Quick Take

This role is about managing relationships with Delta Dental's partner plans and affiliates, ensuring their service needs are met and helping them understand new offerings. It's primarily an individual contributor role focused on account management and client support rather than direct sales.

Good fit

Ideal candidates have a background in account management or client services, particularly in the insurance or healthcare sectors, with at least five years of experience. A consultative and proactive working style will help thrive in this position.

Worth noting

The position is hybrid, allowing for some remote work, but it requires regular engagement with partners, which could mean frequent travel. The emphasis on building relationships and consultative support may appeal to those who enjoy networking and education over traditional sales tactics.

Job Title:

Partner Engagement Manager

Number of Positions:

Location:

Okemos, MI

Location Specifics:

Hybrid Position

Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description:

Acts as the primary liaison to Delta Dental Partner Plans and Affiliates in order to meet the expectations and requirements of assigned clients; including account support, relationship building, reporting, quality service delivery, and program strategy.

Primary Job Responsibilities:

Ensures all service needs are adequately met for resolution of issues and ongoing requests.
Analyzes new requests by engaging with internal and external contacts to review, assess, solution, and deliver results that achieve business goals in alignment with the Government Programs business model.
Acts in a consultative role to provide ongoing training and education to partners regarding new value-add service offerings, market updates, innovative benefit approaches, and retention-based strategies.
Organizes, coordinates and prepares for activities related to business development, bids/RFPs, implementations, renewals, and performance reviews.
Builds and maintains relationships with key decision-making individuals to ensure retention of current client base and development of new opportunities. This includes regular engagement via individual calls, meetings, conferences, etc.
Monitors assigned book-of-business to ensure business strategies meet government program financial objectives.
Participates in business and professional organizations to develop relationships and improve knowledge.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in business administration, marketing, or related field and five years of experience in sales, services of large group accounts, or insurance contract language. Will accept any suitable combination of education, training, or experience.

Position requires the ability to analyze and resolve problems; use independent judgment and communicate effectively with internal and external contacts.

Operation of a motor vehicle is necessary to properly implement and service groups.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

Aplyr's read

Delta Dental is a non-profit leader in dental insurance, offering diverse roles from compliance to data analysis, attracting professionals dedicated to healthcare innovation.
Synthesized from recent postings & public sources

What's promising

•Strong focus on compliance and regulatory roles ensures robust operational integrity.
•Diverse job opportunities in technology, data analysis, and healthcare compliance.
•Non-profit status allows reinvestment into member services and community health initiatives.

What to watch

•Complex organizational structure with independent member companies may lead to inconsistent experiences.
•Limited public information about career advancement opportunities within the organization.
•Potential challenges in aligning goals across various independent member companies.

Why Delta Dental

•Operates as a non-profit, focusing on community health rather than shareholder profit.
•Extensive network of independent member companies provides wide geographical coverage.
•Specialized focus on dental insurance differentiates it from broader healthcare insurers.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Delta Dental

Delta Dental

deltadental.com

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Delta Dental Plans Association is a non-profit organization that provides dental insurance and related services across the United States. It operates through a network of independent member companies, offering a range of dental plans for individuals, families, and employers.