About the role
We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.
What You Will Do
• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.
• Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.
• Conduct recording reviews to assess user experience and gauge service impact.
• Collect application logs and escalate cases to the Development team with clear context.
• Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently.
• Contribute to weekly/monthly client read-outs and progress presentations.
• Identify and help drive issue/bug remediation to resolution across the client base.
• Maintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes.
• Author and maintain technical and operational procedure documentation.
• Participate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress.
• Build positive, professional relationships with customers and teammates.
What We Are Looking For
• 1+ year of experience in proactive support and infrastructure/application monitoring.
• Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations.
• Commitment to following team, account, and client policies and procedures.
• Exposure to Application/Infrastructure Monitoring tools and solutions.
• Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs.
• Basic understanding of networking and Azure Monitoring.
• Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration.
• Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools.
• Basic knowledge of ITIL framework (V3.0 Foundation certification is an advantage).
• Ability to present data clearly using Power BI, Excel pivot tables, and charts.
• Good command of written and verbal English; international support experience (US or Europe preferred).
Nice to Have
• Exposure to healthcare-related applications or patient care environments.
• Familiarity with Azure cloud environments.
Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certification(s) are a plus.
• Strong interpersonal and communication skills — written and verbal — with a customer-first approach.
Aplyr's read
Harris Computer excels in delivering specialized software solutions for diverse sectors, attracting tech-savvy professionals passionate about innovation and operational efficiency.
What's promising
- •Harris Computer offers diverse roles across various sectors, enhancing career growth opportunities.
- •The company focuses on innovative technology solutions, appealing to those interested in cutting-edge software development.
- •Remote work options are available, providing flexibility for employees in different roles.
What to watch
- •Limited public information about company culture and work-life balance.
- •The company's focus on multiple industries may dilute specialization in any single sector.
- •Potential challenges in maintaining consistent innovation across diverse software solutions.
Why Harris Computer
- •Harris Computer's specialization in public sector and utilities software differentiates it from general tech firms.
- •The company offers roles in emerging fields like AI, reflecting a commitment to future technologies.
- •Harris Computer's focus on operational efficiency solutions provides a niche appeal to process-oriented professionals.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Harris Computer
Harris Computer is a leading provider of software solutions for various industries, including public sector, utilities, and healthcare. The company focuses on delivering innovative technology solutions to improve operational efficiency.
