About the role

Closing Date (MM/DD/YYYY):

07/01/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$122,940 - $166,330

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How you’ll make an impact

Step into a senior leadership role where you’ll guide leaders and strengthen collaboration between customer service and relationship management (RM) teams across Western Canada. In this role, you’ll lead a team of Managers of Customer Service (MCS), supporting a broader network of employees who deliver consistent, high-quality service to customers and relationship teams.

You’ll play a key role in strengthening the MCS → RMA model by creating clarity, improving execution and building a scalable approach to service delivery. Working closely with partners across FCC, you’ll use data, field insight and strong collaboration to improve outcomes, strengthen relationships and support a consistent customer experience.

If you’re a confident leader who develops others, communicates clearly and turns strategy into action, this is an opportunity to make a meaningful impact.

What you’ll do

Lead, coach and support managers and customer service across Western Canada
Build strong leaders who create clarity, manage ambiguity and make sound decisions
Coach leaders to strengthen customer relationships and reinforce relationship management practices
Set clear expectations for performance, service delivery and evidence-based outcomes
Clarify roles, handoffs and shared accountability between RM and RMA teams
Standardize practices and scale effective approaches across regions
Improve processes, tools and training aligned to FCC strategy
Partner across technology, HR, lending policy, fulfillment and operations teams
Identify challenges, raise risks and recommend practical solutions
Balance quality, compliance, capacity and customer outcomes in decision-making
Encourage adoption of value-added services such as online services, AgExpert and transition financing

What you’ll bring to the team

Required qualifications:

A degree in business administration, finance or a related field
Experience leading leaders and developing high-performing teams
Experience in operations, service delivery, portfolio management or customer-facing environments
Strong leadership capability with a focus on coaching, performance management and team development
Ability to use data, metrics and field insight to improve performance and outcomes
Strong communication skills with the ability to create clarity and influence decisions
Ability to lead through change, adapt quickly and manage ambiguity

Preferred qualifications:

Experience leading geographically dispersed teams
Experience improving operational models or service delivery approaches
Experience leading teams through change initiatives
Knowledge of agriculture, agribusiness or financial services
Experience supporting or enabling value-added services such as online services, AgExpert or transition financing

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Aplyr's read

Farm Credit Canada is a key player in environmental management and urban planning, attracting professionals in engineering and consulting roles.
Synthesized from recent postings & public sources

What's promising

•FCC offers a diverse range of roles, from credit management to sustainability strategy.
•The company is involved in vital sectors like infrastructure and environmental management.
•FCC's bilingual roles suggest a commitment to serving diverse Canadian communities.

What to watch

•Limited public information about FCC's workplace culture and employee satisfaction.
•The company's focus on specific sectors may limit career variety for some professionals.
•Potential applicants may face competition due to FCC's specialized industry focus.

Why Farm Credit Canada

•FCC's emphasis on bilingual roles highlights its dedication to inclusivity in Canada.
•Their involvement in urban planning positions them as a key player in sustainable development.
•FCC's combination of engineering and consulting services is distinctive in the agricultural finance sector.

Aplyr’s read is generated by AI from public sources. Was it useful?