ServiceNow Development Manager

ServiceNow Development Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Enterprise Applications Lead

Location:

Asia Pacific, India, Karnataka, Bangalore

Work Location:

Hybrid

What you will do

The ServiceNow Development Manager is responsible for driving the successful delivery of ServiceNow platform initiatives, managing the Capacity Team to ensure optimal resource allocation, and fulfilling People Manager (PML) duties for assigned staff. This role ensures that all platform delivery outcomes meet quality, timeline, and business objectives while fostering team growth and operational excellence.

The position requires a ServiceNow Certified Architect or Certified Application Developer with a minimum of 10 years’ hands-on ServiceNow experience and proven expertise delivering HR Service Delivery (HRSD) and IT Service Management (ITSM) solutions.

Key Responsibilities:

• Lead ServiceNow platform delivery across HRSD, Procurement (S2P), WSD, VR, ITSM, and related modules, ensuring solutions meet business priorities and quality standards.

• Lead ServiceNow platform delivery across HRSD, Procurement (S2P), WSD, VR, ITSM, and related modules, ensuring solutions meet business priorities and quality standards.

• Manage the Capacity Team, balancing workloads, forecasting resource needs, and optimizing allocation for platform delivery efficiency.

• Act as People Manager (PML) for assigned staff, conducting performance reviews, career development planning, and skills coaching.

• Collaborate with stakeholders, Product Owners, and Technical Leads to define platform delivery priorities and schedules.

• Monitor and report delivery KPIs, implementing improvements to enhance speed, quality, and stakeholder satisfaction.

• Provide technical oversight to ensure all platform solutions follow ServiceNow best practices, architectural standards, and governance guidelines.

• Maintain clear, consistent communication with business and technical stakeholders throughout delivery cycles.

• Partner with vendors and third-party providers to ensure platform delivery commitments are met.

• Ensure compliance with IT governance, security requirements, and ServiceNow platform delivery standards.

Qualifications & Skills:

• Minimum 10 years’ experience in ServiceNow platform delivery, with leadership and hands-on expertise.

• ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Application Developer (CAD) required.

• Proven track record in delivering HRSD and ITSM solutions, including configuration, customization, and best practices.

• Strong understanding of ServiceNow modules, integrations, and enterprise-scale deployments.

• Experience in capacity planning, resource management, and workload optimization.

• Excellent leadership, communication, and stakeholder management skills.

• Familiarity with Agile or hybrid delivery methodologies.

• Prior experience as a people manager in a technical delivery environment.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.