Manager, Solutions Engineering | West Coast | Remote at Grafana Labs

About the role

Aplyr's Quick Take

This role is about managing a team of Solution Engineers in the West region, focusing on customer success and product adoption. You'll collaborate with sales, customer experience, marketing, and product teams to drive strategies and ensure clients effectively use Grafana's products.

Good fit

Ideal candidates have experience in technical sales or solutions engineering, with a strong background in team management. A collaborative and innovative working style will help you thrive in this remote-first environment.

Worth noting

The company emphasizes a culture of transparency and autonomy, which may appeal to those seeking a non-traditional corporate structure. The role also involves significant cross-departmental collaboration, which could be a red flag for those who prefer more siloed responsibilities.

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity

As a Manager of Solutions Engineering for the West region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Solution Engineers. You will own the regional build-out with your sales leader counterparts, adopting existing OSS Specific GTM strategies and developing new ones as needed. You’ll work with your Customer Experience counterparts to ensure that your customers are successful after the sale, in their adoption and roll-out of Grafana products through professional services, support, training, and customer success. You’ll work with marketing to drive community and adoption programs in the region designed to broaden the adoption of both OSS and commercial/cloud versions of our products. You’ll also work closely with Product Management and Engineering to ensure that we are constantly delivering value to our customers by influencing the roadmap, based on your customers and team feedback, as well as leveraging your own experience in the Monitoring and Observability space. All of this will be required for you to hit and then exceed your region's financial targets and ultimately, our company's goals. Your impact will be felt globally when the job is done well.

What will you be doing?

Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term
Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
Partner with the East Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company
Understanding your key customers’ strategies for adoption of Grafana technologies and developing program

Skills & Tags

go rust ai data product design marketing sales

Aplyr's read

Grafana Labs is a leader in open-source analytics, attracting remote tech talent focused on data visualization and real-time monitoring solutions.
Synthesized from recent postings & public sources

What's promising

•Strong focus on open-source projects fosters innovation and community engagement.
•Remote work flexibility attracts a diverse, global talent pool.
•Rapid growth in AI and automation roles indicates forward-thinking strategy.

What to watch

•Highly competitive market with numerous analytics and monitoring tools.
•Dependency on open-source contributions can pose sustainability challenges.
•Remote work culture may lead to communication and collaboration hurdles.

Why Grafana Labs

•Grafana's open-source model allows for extensive customization and integration.
•The platform supports a wide range of data sources, enhancing versatility.
•Strong emphasis on real-time data visualization sets it apart from competitors.

Aplyr’s read is generated by AI from public sources. Was it useful?