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Mid-Level
Escalation Team Leader
Confirmed live in the last 24 hours
Wing Assistant
Compensation
PHP45k - PHP50k/per-month-salary
Metro Manila
On-site
Posted April 21, 2026
Job Description
The Escalation Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.
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