Primary Details

Time Type: Full time

Worker Type: Employee

Responsibilities:

Analyze business requirements, and design and implement solutions.
Develop applications in collaboration with stakeholders.
Follow Software Development Lifecycle (SDLC) processes and ensure compliance.
Provide support and hand over application changes effectively.
Ensure minimal disruption to customer-facing solutions.
Estimate effort, report progress, and manage activities within budget.
Deliver solutions meeting customers' needs and agreed scope.
Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritizing resources in response and formalizing, where required, in conjunction with the first line risk team.
Maintain accuracy and timeliness of output.
Mentor junior team members and support staff development.
Expertise in multiple ServiceNow Applications
ITSM (Incident, Problem, Request, Change), Employee Centre, Virtual Agent
ServiceNow CMDB configuration
Integrations and Integration Hub
Employee Center Configuration
MID server implementation and configuration experience
Scripting (JavaScript/REST)
Contributing to the continuous improvement of development processes and methodologies

Work Experience:

Necessary Work Experience includes:
• Relational database and SQL development experience
• Scripting (JavaScript/REST)
• Experience in Service Now

Preferred Work Experience includes:
• Must hold at least one Implementation or Application Developer Certification
• Relational database and SQL development experience

The purpose of this role is to oversee the efficient delivery of build artefacts, collaborate with software engineers to develop and integrate software solutions, and enhance existing systems to optimize operational applications. This role involves designing, coding, testing, and documenting complex programs and scripts in alignment with specifications and standards, while actively participating in specification reviews with relevant stakeholders.

Responsibilities:

• Analyse business requirements, and design and implement solutions.
• Develop applications in collaboration with stakeholders.
• Follow Software Development Lifecycle (SDLC) processes and ensure compliance.
• Provide support and hand over application changes effectively.
• Ensure minimal disruption to customer-facing solutions.
• Estimate effort, report progress, and manage activities within budget.
• Deliver solutions meeting customers' needs and agreed scope.
• Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team.
• Maintain accuracy and timeliness of output.
• Mentor junior team members and support staff development.
• Expertise in multiple ServiceNow Applications
• ITSM (Incident, Problem, Request, Change), Employee Centre, Virtual Agent
• ServiceNow CMDB configuration
• Integrations and Integration Hub
• Employee Center Configuration
• MID server implementation and configuration experience
• Scripting (JavaScript/REST)
• Contributing to the continuous improvement of development processes and methodologies

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Experience in financial services.
• Relational database and SQL development experience.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.
• Must hold at least one Implementation or Application Developer Certification
• Relational database and SQL development experience

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only: Travel frequency:

Occasional (approximately 5-10 trips annually)

US Only: Physical demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Communication, Critical Thinking, Customer Service, Financial Systems, Intentional collaboration, Managing performance, Process Improvements, Project Management, Risk Management, Software Development, Software Development Life Cycle (SDLC) Methodologies, Software Engineering, Stakeholder Management, Team Management, Technical Architecture

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.