About the role
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Introduction
The Technical Support Specialist (TSS) is a frontline support specialist and provides technical assistance to our customers' technical and non-technical staff who utilize and support our suite of property management solutions. Our solutions incorporate property accounting, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available. Our solutions utilize complex technologies and the associated issues require deep technical expertise and excellent problem-solving skills to resolve.
You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.
You will work closely with other TSSs and colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.
Aplyr's read
Entrata revolutionizes property management with innovative software, attracting tech-savvy professionals eager to enhance real estate operations and resident experiences.
What's promising
- •Entrata's software platform is comprehensive, covering both residential and commercial property management needs.
- •The company is expanding its workforce, indicating growth and potential new opportunities.
- •Focus on enhancing resident experiences aligns with current industry trends towards customer-centric services.
What to watch
- •Entrata faces strong competition from established property management software providers.
- •There is limited public information about the company's financial health and long-term stability.
- •The real estate sector's cyclical nature can impact demand for property management solutions.
Why Entrata
- •Entrata offers an integrated platform that combines multiple property management functions in one solution.
- •The company emphasizes innovation, as seen in recent roles like AI Software Engineer.
- •Entrata's focus on resident experience differentiates it from purely operational competitors.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Entrata
Entrata is a property management software company that provides a comprehensive platform for managing residential and commercial properties. Their solutions streamline operations, enhance resident experiences, and improve overall property management efficiency.
