About the role

We are seeking an experienced Client Service Representative to join our team At VCA Seguin Animal Hospital. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Our Client Service Representatives set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

Customer service functions include:

. Greeting and welcoming clients with a friendly happy face

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services, including prescriptions

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

• Managing medical records, charts, reports and correspondence

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Aplyr's read

VCA Animal Hospitals is a major player in veterinary care, employing a diverse team from veterinary technicians to corporate controllers.
Synthesized from recent postings & public sources

What's promising

•VCA offers extensive career opportunities across North America, from entry-level to specialized roles.
•The company provides a comprehensive range of veterinary services, enhancing employee skill development.
•VCA's large network supports career growth and mobility within the organization.

What to watch

•High turnover in client service roles may indicate job dissatisfaction.
•Limited public information about work-life balance and employee satisfaction.
•Corporate structure might limit autonomy for individual hospitals.

Why VCA Animal Hospitals

•VCA is part of Mars, Inc., providing stability and resources from a global corporation.
•The company's focus on preventive care sets it apart in the veterinary industry.
•VCA's integration with Mars Veterinary Health offers unique cross-brand collaboration opportunities.

Aplyr’s read is generated by AI from public sources. Was it useful?

About VCA Animal Hospitals

VCA Animal Hospitals

vcahospitals.com

View company

VCA Animal Hospitals is a leading provider of veterinary services in the United States and Canada, offering a wide range of medical, surgical, and preventive care for pets.