About the role
Company :
Allegheny Health NetworkJob Description :
GENERAL OVERVIEW
Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.
ESSENTIAL RESPONSIBILITIES
- Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems. (20%)
- Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
- Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
- Enters data, using various systems, to communicate information to necessary personnel. (20%)
- Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
- Uses proper body mechanics. (10%)
- Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
- Proficiency in the utilization of computer software.
- High degree of problem solving and decision making tools
- Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
- Ability to maintain the highest measure of confidentiality
- Accurately performs accounting skills when dealing with money required
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Aplyr's read
Highmark Health is a major player in the health insurance sector, offering diverse roles from clinical to technical, attracting healthcare professionals and tech experts alike.
What's promising
- •Highmark Health offers a comprehensive range of health insurance products, enhancing job stability.
- •The company provides diverse career paths, from clinical roles to tech positions.
- •Highmark Health's focus on wellness programs supports a culture of employee well-being.
What to watch
- •The healthcare industry faces regulatory uncertainties that could impact Highmark Health.
- •Limited public information about internal career advancement opportunities.
- •Potential for high-stress environments in clinical roles due to patient care demands.
Why Highmark Health
- •Highmark Health integrates insurance with wellness programs, offering a holistic approach to healthcare.
- •The company has a strong regional presence, particularly in Pennsylvania.
- •Highmark Health's diverse hiring across clinical and technical roles supports a multidisciplinary workforce.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Highmark Health
Highmark Inc. is a health insurance company that provides a range of health care products and services, including medical, dental, and vision insurance, as well as wellness programs.
