Analyst II Technical Customer Support

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Technical Support Engineer provides global technical support for automated chemistry analyzers and related systems. This role is responsible for creating service documentation, delivering technical training, and supporting field service engineers. The position also plays a critical role in ensuring service readiness for new product launches by collaborating with cross‑functional teams such as R&D, Quality Assurance, and Manufacturing. The role requires strong technical expertise in electrical or mechanical engineering, along with the ability to communicate effectively with domestic and overseas stakeholders in English.

Key Responsibilities:

• Provide advanced technical support for automated chemistry analyzers by responding to complex or escalated customer inquiries, understanding their technical issues, assessing their needs, and offering troubleshooting guidance to field service engineers as well as recommending alternative products or services when appropriate.
• Create and update service documentation such as service manuals and technical bulletins.
• Respond to technical inquiries from field service engineers and provide necessary technical information.
• Plan and deliver technical training sessions for key product specialists in each region.
• Participate in new product development projects, conducting serviceability assessments and preparing service readiness (technical documents, training materials, etc.) for product launch.
• Collaborate closely with global and domestic cross‑functional teams, including R&D, Quality Assurance, and Manufacturing.
• Support continuous improvement activities related to product quality, reliability, and service operations.

Qualifications:

Required

• Experience in Electrical or Mechanical Engineering.
• Minimum 5 years-experience in technical support engineering or development/engineering for electromechanical products such as medical device, industrial equipment.
• Ability to communicate with overseas stakeholders in English across all four skills—reading, writing, speaking, and listening.
• Bachelor’s degree with 5+ years business experience

Preferred

• Knowledge of HTML, XML, SGML, or related markup/document technologies.
• Experience using CRS applications such as ServiceMax, Oracle, or similar field service management systems.
• Experience in industries such as in‑vitro diagnostics or medical devices.
• Experience using 3D‑CAD tools.

仕事の内容：

テクニカルサポートエンジニアは、自動化学分析装置および関連システムに関するグローバルな技術サポートを担当します。

• 技術文書から製品の操作マニュアルや保守マニュアル等の作成

• フィールドサービスエンジニアからの技術問合せへの対応、技術情報の提供、トレーニング実施

• 新製品開発におけるサービス性検討、上市に向けたサービス体制準備（技術資料、教育等）

• 国内外、他部門（研究開発、品質保証、製造等）と連携した業務になります。

応募要件：

必須要件

• 大卒以上

• 電気または機械工学の基礎知識

• 電気、メカ、組み込み制御など複合的な製品のサービスサポート業務または開発業務の経験がある。（例：医療機器、産業用機器等）

• 海外のステークホルダーと英語の４つ能力（読み、書き、話す、聞く）でやり取りが可能。

　　　　※ 海外出張、海外オフィスとのコミュニケーション（メール、電話会議等）が発生します。

• Microsoft Word, Excel, Power Point, Adobe Acrobat等の基本的なOAスキル。

歓迎要件

• 英語力 （TOEIC６５０点以上、海外駐在経験等）

• ３D－CAD使用経験

• HTML、XML、SGML等の知識

• CRSアプリケーション（オラクル、Service Max等）の操作経験

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.