Services Specialist - Customer Contract Management

Are you looking for a new opportunity?
Are you passionate about being part of a successful team? 

Join our successful team!

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.
 

Partner with the best
 

As a Service Specialist – Customer Contract Management, you will ensure that Baker Hughes maximizes its short- and long-term revenue, profit and cash collection opportunity by ensuring flawless execution, on-time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes executes the job in line with customer expectations and contract terms and conditions

As a Service Specialist – Customer Contract Management, you will be responsible for:
 

Responsibilities, authorities and accountabilities

• Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management
•  Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
•  Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts ·
• Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done.
• Handles standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department.
• Handles diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

Fuel your passion

To be successful in this role you will:

• Holding a Bachelor's degree in science, technology, engineering or finance, with at least 4 years of experience in Services.

• Having a minimum of 3 additional years of experience in Customer Contract Management.
• Bringing significant experience with IOCs and NOCs contracts.
• Demonstrating fluency in English and Portuguese, with strong written and verbal communication skills.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to influence others and lead small teams.
•  Lead initiatives of moderate scope and impact.
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability.

Work Model

This is a fully on-site position based at the Lagomar facility in Macaé, Rio de Janeiro.

Working with Us

At Baker Hughes, we believe our people are our greatest strength. We create an environment where employees can grow professionally, contribute authentically, and make a meaningful impact. We continuously invest in health, well-being, career development, and leadership capabilities to help our employees achieve their full potential.

What We Offer

We provide modern work-life balance policies, comprehensive private healthcare coverage, life insurance and protection programs, financial support initiatives, flexible benefits, and a wide range of learning and career development opportunities.

About Baker Hughes

Operating in more than 120 countries, Baker Hughes is a trusted partner to the global energy industry. We are committed to supporting the energy transition and achieving net-zero emissions by 2050. We seek talented professionals who share our purpose of making energy safer, cleaner, and more efficient.

Join Us

If you are looking for an opportunity to make a meaningful impact on a dynamic and challenging environment, we invite you to join our team and grow your career with Baker Hughes.

Baker Hughes is committed to fostering an inclusive workplace that values diversity and equal opportunity. All qualified applicants, including people with disabilities, are encouraged to apply. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, nationality, or any other characteristic protected by applicable law.

The Baker Hughes internal title for this role is: Services Senior Specialist - Customer Contract Management