Customer Service Representative (Onsite)

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Benefits Start Day One

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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taylor DM Brands is looking for a Customer Service Representative to join the team onsite in one of our offices in either Amsterdam, NY, Dayton, OH or White Bear Lake, MN to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Work Authorization

To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities

• Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.

• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.

• Successfully establish, manage, and exceed customer expectations throughout all engagements.

• Engage appropriate resources to assist or resolve service issues as necessary.

• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.

• Manage workflow to meet customer deadlines in a team environment.

• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.

• Coordinate projects and complex customer deliverables.

You Must Have

• The ability to understand and appropriately use the company pricing system and policies.

• The ability to understand and help the customer articulate their needs.

• Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.

• Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.

• Ability to autonomously manage multiple-solution customers and related demands with ease.

• Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.

• High school education

We Would Also Prefer

• 2 years of college.

• 3 years of related/relevant experience.

• Experience in print, marketing, or promotional products.

• Salesforce.com knowledge.

• Strong MS Office skills, especially Excel and Outlook.

• Advanced computer experience and ability to implement new technologies.

The anticipated hourly range for this position is $18 - 22 per hour. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.