Real Time Ops Infrastructure Specialist Associate

Job Posting End Date

06-25-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Real Time Operations Infrastructure Specialist Associate establishes a foundational understanding of Transmission Operation Systems infrastructure and processes and will involve various assignments related to planning, building, and maintaining IT/OT Infrastructure systems (hardware and software) for critical 24/7/365 real-time operations facilities. This role is responsible for low-level infrastructure tasks under the guidance of senior team members, referring to technical documentation for support, configuration, regulatory compliance, and monitoring system performance to resolve issues.

Job Description

What You'll Do:

• Assist in the installation, maintenance, and repair of computer hardware and peripherals. Support senior specialists by helping set up new equipment and troubleshooting basic issues under supervision.

• Assist in installing, updating, and patching operating systems, firmware, and software packages.

• Assist in performing system reboots.

• Utilize process documentation for all job tasks

• Maintain accurate and detailed change management records

• Input network settings and perform basic network troubleshooting.

• Assist in performing computer system backups and restorations

• Work with and maintain virtual computing environments

• Support user account access, password management, and problem ticket resolution

• Help support control center technology such as video walls, dispatch consoles, and EMP protection

• Analyze and initiate resolution of control center environmental issues, such as power and HVAC

• Monitor and engage with the latest industry trends and technology

• Provide after-hour support as needed in an on-call rotation

• Learn and consider OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System

What You'll Have:

Education:

• Minimum of an Associate’s degree in an applicable area OR

• equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area. 

• Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA.  Bachelor’s degree is strongly preferred.

Experience:

• No additional experience beyond that listed in education is required.

Licenses/Certifications:

• CompTIA A+ or other Computer Science certification preferred.

Additional Requirements:

• Over-time, on-call assignments, and occasional travel may be required.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$74,551.00 - $93,188.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.