About the role

Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the role

Providing our customers with the best support in using our products is fundamental to our success. This needs to be accomplished by not only being extremely responsive but equally proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are fundamental for this role.

Responsibilities

• Respond to customer queries in a timely and accurate way via email or chat (Intercom)
• Troubleshoot technical issues
• Analyze and report product malfunctions.
• Proactively engage with customers to solve issues before they become problems
• Follow up with customers to ensure their technical issues are resolved.
• Identify customer needs and help customers use specific features.
• Share feature requests and effective workarounds with team members.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Collaborate with our Product team in keeping our help center articles maintained.
• Keep constant communication with our external stakeholders and collaborators via email and phone.
• Own our physical cards' delivery tracking system.
• Work closely with our Customer Success Specialists and Implementation Managers on customer activation and retention.
• Take the extra mile to engage customers.

Requirements
- At least 2 years of customer support experience, preferably within payments or finance
- Fluent Bulgarian and English
- Experience working with case/ticket management systems (Salesforce, Jira etc)
- Excellent communication and problem-solving skills
- Ability and willingness to work independently and within a team
- Proactive attitude and attention to detail
- Multi-tasking abilities
Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• Exchange policy to another Payhawk office (London, Amsterdam, Paris, Berlin, Barcelona and Vilnius)
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• Opportunity to use the Payhawk product

Applications: please note we only accept CVs in English

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Skills & Tags

ai ios data product marketing sales

Aplyr's read

Payhawk is a dynamic fintech firm revolutionizing spend management with its integrated platform, attracting professionals in finance, technology, and business development.
Synthesized from recent postings & public sources

What's promising

•Payhawk offers a cutting-edge platform that integrates payment solutions with expense tracking for enhanced financial control.
•The company is expanding rapidly, as evidenced by numerous recent hires across various roles and regions.
•Payhawk's focus on operational efficiency appeals to businesses seeking streamlined financial oversight.

What to watch

•The competitive fintech landscape poses challenges for Payhawk to differentiate and maintain market share.
•Rapid expansion may strain resources and affect internal processes or employee experience.
•Limited public information about Payhawk's long-term financial stability and profitability.

Why Payhawk

•Payhawk uniquely combines payment solutions with expense management in a single platform.
•The company's focus on the European market is evident from roles like Sales Manager EU and Partnership Manager - DACH.
•Payhawk's platform enhances operational efficiency, a key differentiator in the crowded fintech space.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Payhawk

Payhawk

payhawk.com

View company

Payhawk is a financial technology company that provides a comprehensive spend management platform designed to streamline expense management and improve financial oversight for businesses. By integrating payment solutions with expense tracking, Payhawk enables companies to gain better control over their spending and enhance operational efficiency.