About the role
Job Title:
Team LeaderJob Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Contact Centre Team Leader
Full-Time | 40 Hours per Week
Salary | £27,120
Are you a natural leader who knows how to inspire a team and deliver results? We’re looking for a Team Leader, Operations to lead a group of call center associates, drive performance, and create a positive, high-energy team environment.
In this role, you’ll coach and develop team members, manage daily performance, handle escalations, and help ensure customer service and KPI targets are achieved. If you thrive in a fast-paced contact center and enjoy motivating others to succeed, we’d love to hear from you.
What You’ll Bring
Strong leadership, coaching, and people management skills
Excellent communication and problem-solving abilities
Ability to prioritize, multi-task, and perform under pressure
A flexible, proactive, and results-driven mindset
Why Apply
Lead a team and make a real impact
Help shape performance and customer experience
Grow your career in a dynamic environment
Ready to lead, inspire, and make a difference? Apply now to join us as a Contact Centre Team Leader
Location:
Manchester -Bredbury - Paul HouseLanguage Requirements:
Time Type:
Full time2026-04-28Aplyr's read
Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
What's promising
- •Concentrix offers diverse career opportunities across technology and customer service roles.
- •The company has a strong global presence, providing international career mobility.
- •Investment in technology solutions enhances their competitive edge in customer engagement.
What to watch
- •High employee turnover is a common issue in the BPO industry.
- •Work-life balance can be challenging due to demanding client needs.
- •Limited public information about career growth opportunities within Concentrix.
Why Concentrix
- •Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
- •The company supports bilingual and multilingual roles, reflecting its global client base.
- •Concentrix's strategic partnerships enhance its service offerings and market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Concentrix
Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.
