Technical Operations Manager

Reach is a Dinova product that connects restaurant brands with consumer credit card holders through card-linked offer campaigns delivered via publisher partnerships. The Operations Manager owns the technical operations execution — building and maintaining the processes, data pipelines, integrations, and automations that make the product run. The Ops Manager works directly with the Manager, Program and Partnerships who owns external relationships, prioritization, and go-to-market strategy daily to coordinate across every Dinova department standing up a reliable, scalable operational infrastructure. This person is operationally minded and hands-on technical: they lead integrations with internal systems like Salesforce and NetSuite, write and maintain Python scripts and SQL queries, monitor API integrations, and build reporting dashboards—using AI coding tools like Claude to accelerate that work.

We are unable to offer work sponsorship for this role. 

Who we are

Dinova, now a part of Buyers Edge Platform, is a leading digital procurement network and solutions provider for the foodservice industry. Dinova operates a preferred business dining program that connects corporations and their employees with a network of over 24,000 restaurants. Our mission is to deliver dining savings to corporations and drive business growth for restaurants through innovative solutions. As part of Buyers Edge Platform, a company revolutionizing the foodservice industry with technology, purchasing power, and collaborative partnerships, we are dedicated to empowering stakeholders across the entire foodservice ecosystem. This role is integral to expanding our reach and impact with business diners and corporate credit card holders.

Your impact:

Program and Partnership & Operational Ownership  
• Lead technical execution for the Reach team: the Manager, Program and Partnerships owns external relationships, prioritization, and strategy; this role owns the systems, data pipelines, integrations, and automations that make the product run day-to-day.  
• Partner with the Manager, Program and Partnerships daily to translate product decisions into operational reality—scoping build effort, flagging technical constraints, and owning delivery of the infrastructure 
Salesforce Configuration & CRM Operations
• Coordinate with the Salesforce team to configure and maintain Salesforce for Reach workflows: build custom objects, fields, page layouts, validation rules, flows, and reports that support campaign setup, merchant onboarding, and billing tracking.  
• Own the Reach data model in Salesforce; ensure campaign records, merchant accounts, and offer data are accurate, complete, and integrated with downstream systems.  
Data Integration & Data Pipeline Health  
• Own the operational relationship with data partners: monitor daily pipeline health, validate inbound campaign and transaction data, and ensure offer activations, redemptions, and settlement records are flowing accurately.  
• Build and maintain error alerting and automated data validation checks so that pipeline failures or silent data gaps are caught before they affect campaign performance or billing; own investigation and resolution of data discrepancies.  
Campaign Operations  
• Execute the end-to-end campaign workflow—offer configuration, data submission to publisher systems, activation confirmation, live monitoring, and campaign closure—with automated QC checks at each stage to catch errors before they reach production. 
• Build and maintain the operational tooling (scripts, automations, dashboard alerts) that supports the PM and account teams in tracking campaign status and resolving issues quickly.  
Merchant Onboarding  
• Build and operate the merchant onboarding workflow: data intake, Salesforce provisioning, merchant setup, and offer configuration—with automated validation and status tracking to minimize manual steps and reduce time-to-first campaign.  
Reporting & Analytics Infrastructure  
• Build and maintain Metabase (or equivalent) dashboards that give the PM,