Customer Experience Manager - Daily Fee

Arcis Golf - Corporate Office - Dallas, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

SUMMARY
Supports 8 Daily Fee Clubs across Illinois, Missouri, and Nevada. Drives customer experience and subscriber engagement through programming, content, and the four pillars to elevate the overall club lifestyle experience.
 

Essential Functions

Builds and maintains strong relationships with subscription members. Owns new member onboarding and serves as a primary point of contact for questions to ensure a high-level experience. Owns and manages each club’s Lifestyle Content and Social Calendar in partnership with GMs and leadership teams. Partners with Food & Beverage to plan and execute events. Maintains function sheets and event files, including contracts, P&L forecasts, and floor plans. Attends pillar events in IL and supports other markets as needed to ensure seamless execution. Supports programming that drives golf rounds, club visits, F&B revenue, and overall member satisfaction. Partners with RevOps to execute club communication plans, including email campaigns, website updates, and in-club marketing materials (flyers, posters, signage).  Owns organic social media strategy for assigned clubs. Partners with clubs to capture high-quality lifestyle content and meet a weekly posting cadence. Responsible for supporting, communicating and adhering to the company’s mission, brand and core values.

Note:  Other duties as assigned by supervisor or management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Excellent people and communication skills.  Demonstrated outstanding customer service.  Excellent organizational skills, attention to detail, drive and motivation.  One year of golf course/private club related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance.  Flexibility with schedule with evenings and weekend work required. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to read and interpret retail product labeling.  Ability to speak effectively before groups of customers or associates of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, and use hands and fingers to handle, or feel.  The associate frequently is required to reach with hands and arms and talk or hear.  The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The associate must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.