About the role
Position Overview
We’re looking for a passionate and resourceful Content Strategist who thrives at the intersection of product innovation and user experience. This role is ideal for someone with a start-up mindset, a deep understanding of mobile platforms, and a drive to improve support content that reaches millions of users. You’ll play a key role in shaping Help Center articles, customer support messaging, and content that powers Generative AI systems—all while collaborating with cross-functional teams to deliver clear, empathetic, and effective communication.
Key Responsibilities
- Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy
- Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses
- Apply and maintain content standards and best practices across all support channels
- Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience
- Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines
- Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation
- Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic
Minimum Qualifications
- Bachelor’s degree in English or a related field from an accredited U.S. institution (or equivalent international degree)
- 2+ years of experience in technical writing or content strategy
- At least 6 months of experience writing content for Generative AI applications
- Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics
- Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms
- Experience working with content management systems (CMS)
- Familiarity with project management tools
Preferred Qualifications
- Experience managing projects in fast-paced, ambiguous environments with competing priorities
- Proficiency in data analysis, XML editing, and AI tools
- Background in content development for large-scale digital platforms
- Experience with mixed-methods research or user testing to inform content decisions
Location: Remote (PST or EST)
Role type: Contract 12 Month Position
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you or will you in the future require any sponsorship to work in the US?
Language:
- English (Required)
Aplyr's read
Linda Werner & Associates focuses on enhancing organizational development through specialized leadership training, attracting professionals skilled in marketing, operations, and research.
What's promising
- •Strong focus on leadership training enhances employee growth.
- •Diverse roles suggest a broad range of expertise within the company.
- •Specialization in organizational development can lead to impactful client transformations.
What to watch
- •Limited public information about company size and culture.
- •Consulting firms often face high competition in the market.
- •Potential for project-based work may lead to job instability.
Why Linda Werner & Associates
- •Emphasis on leadership training sets it apart in consulting.
- •Recent hires indicate a blend of creative and analytical roles.
- •Focus on employee experience through content strategy is distinctive.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Linda Werner & Associates
Linda Werner & Associates is a consulting firm specializing in organizational development and leadership training.
