Full Stack Support Engineer

Confirmed live in the last 24 hours

SambaNova Systems

Remote - US

Remote

Posted April 10, 2026

Job Description

The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.

SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.

About SambaNova

SambaNova Systems is building the infrastructure for the next era of AI. Powered by our purpose-built Reconfigurable Dataflow Unit (RDU) and the SN40L chip, our full-stack platform delivers the speed, efficiency, and scale that enterprise AI demands. Our customers include sovereign AI providers, data centers, and leading enterprises worldwide.

About the Role

This is a high-visibility individual contributor role where you will serve as SambaNova's technical support lead for customers in your region. As AI adoption accelerates, you will be on the front lines — the face of SambaNova's support organization for the customers and partners you serve.

You will provide full-stack technical support across SambaRack, SambaStack, and SambaCloud, working directly with customers to resolve complex issues, improve product reliability, and ensure a seamless support experience. You will collaborate closely with engineering, product, customer engineering, and site reliability teams to drive continuous improvement across the entire support lifecycle.

What You’ll Do

Customer Support & Technical Leadership

Own end-to-end technical support for customers in your region across SambaRack, SambaStack, and SambaCloud
Serve as the regional support lead and primary technical point of contact for your customer base
Support customers in debugging machine learning models and resolving complex, full-stack computing environment issues
Participate in on-call rotations as required to ensure continuous coverage for production environments

Cross-Functional Collaboration

Partner with the global support lead and other regional leads to maintain and continuously improve support processes and procedures
Coordinate with site reliability engineers to proactively reduce reactive customer issues
Coordinate with field service representatives to minimize the impact and duration of maintenance windows
Provide structured product feedback to engineering via Jira
Assist engineering by testing new features prior to release

Knowledge & Documentation

Author and review internal and external knowledge base articles
Contribute to and review product documentation to ensure accuracy and completeness

What We’re Looking For

Required

Bachelor's degree in Computer Science or Information Technology, or 2+ years of hands-on IT or technical support experience
Solid understanding of AI and machine learning concepts and terminology
Demonstrated troubleshooting skills and strong critical thinking in complex technical environments
Working knowledge of Shell scripting, Go, or Python
Familiarity with computer networking troubleshooting and IT Service Management (ITSM) processes
Exceptional communication and presentation skills — you build confidence and credibility with customers at every level
Strong relationship management skills; you earn trust and maintain it over time
Excellent interp