Become a part of our caring community
 

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Job Summary
The Associate VP, Channel Sales Strategy is responsible for ensuring a strong, profitable and efficient multi-channel distribution strategy. The role provides data-based direction to identify and address business issues and opportunities, including strong measurement plans and innovative ideas that improve the agent and member experience.
The Associate VP, Channel Sales Strategy will play a pivotal role in working with Vice Presidents, directors and others to deliver on annual and multi-year objectives and goals. They will deliver a clear roadmap for the sales organization while looking for ways to generate additional value through growth and optimization. In addition, this person will be the lynchpin between the consumer, agent and leaders to ensure the strategy resonates across all relevant parties.

Key Responsibilities:

• Develop multi-channel consumer sales strategy: Design and implement distribution strategies that align with Humana’s Medicare Advantage growth objectives and long-term sustainability goals, particularly at the channel, agent and consumer level.
• Increase NPV/LTVs: Find ways through enterprise mind-set to drive value through the sales organization and set customers up for success on their journey with Humana. 
• Internal Partnerships: Collaborate cross-functionally to work with channel leader Vice Presidents and their teams to co-create strategies and ensure alignment to annual and five-year plans. Work also with other strategy teams, finance, marketing and others as needed
• Customer and Agent Experience: Champion initiatives to enhance the member, prospect and agent experience, leveraging feedback and analytics to improve customer satisfaction and retention throughout the distribution process.
• Performance Management: Establish key performance indicators (KPIs), track progress, and report on outcomes, making data-driven recommendations for improvement.
• Innovation: Find new ways of working and ideas to drive sales, value and/or efficiency

Use your skills to make an impact
 

Qualifications:

• Ideal candidate will have a proven track record with driving growth and change.
• 8 or more years of progressive leadership experience and driving results in a complex organization.
• Excellent organization, customer service, relationship management, self-motivation, planning, interpersonal, problem-solving, and verbal/written communication skills.
• Demonstrated commitment to cultivating business relationships (internally/externally) while leading and inspiring a team to achieve agreed-upon results.

• Ability to execute work to goals and end dates, demonstrating a sense of urgency around problems.
• Track record to develop strategy, set and meet established targets and effectively manage programs.
• Demonstrated ability to develop, recruit and retain top talent across all teams.
• Ability to synthesize complex information and communicate it to a wide variety of audiences including internal and external business partners.
• Experience supporting alternate distribution channels, influencing direction to support nontraditional growth.
• Experience working with and supporting senior leadership to achieve strategic goals across the segment or enterprise wide.
• Executive level presence (written and verbal), strong analytical skills, and attention to detail.
• Commitment to delivering exceptional customer service.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$184,800 - $254,100 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-15-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.