Shift Manager, Linehaul (AE)

When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities
Key job responsibilities
1) Promote a culture of safety and wellbeing
2) Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
3) Support, develop and lead a team and handle administrative work alongside building and supporting a strong team culture
4) Analyze performance and suggest process improvements to optimize work and improve customer service
5) Collaborate with other managers to standardize shift processes

A day in the life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Basic Qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.