Implementation Lead at Silna

The Opportunity

As Silna experiences explosive growth, we’re seeking an exceptional Implementation Lead to own the customer journey from pre-sale technical demonstrations through successful pilot deployments. This is a pivotal role where you'll translate our powerful technology into tangible value for healthcare providers while establishing scalable implementation processes.

Reporting to our COO, you'll manage the full implementation lifecycle, design deployment workflows, and drive measurable outcomes for our customers. This role is ideal for someone who thrives in a fast-paced environment, excels at stakeholder management, and approaches complex problems strategically.

Key Responsibilities

Implementation Excellence & Strategy

• Own end-to-end pilot implementation from contract through go-live, managing timelines and collecting success metrics

• Support pre-sale technical demonstrations to showcase platform capabilities and help close deals

• Design scalable deployment workflows and continuously optimize implementation processes

• Build reporting frameworks and analyze metrics to drive data-driven improvements

• Identify automation opportunities to streamline implementation and scale operations

Relationship Building

• Lead change management across clinical, IT, and administrative stakeholder groups

• Translate complex technology into practical value through clear communication and training

• Cultivate strong partnerships with customers to ensure successful adoption

• Collaborate with Engineering, Product, and Operations to troubleshoot issues and ensure successful launches

• Represent implementation needs in cross-functional planning and strategy sessions

Business Acumen

• Understand healthcare provider workflows and align our solution to their operational challenges

• Develop deep knowledge of customer success factors and implementation priorities

• Anticipate potential implementation roadblocks and proactively develop solutions

• Provide strategic feedback to inform product development and enhancement

• Contribute to refining implementation methodologies and best practices

What Sets You Apart

Experience & Skills

• 2-4+ years in implementation, customer onboarding, or operations (healthcare experience helpful but not required)

• Proven track record of managing multiple complex projects simultaneously with exceptional organization

• Strong communication skills with the ability to translate technical concepts for diverse audiences

• Experience in stakeholder management across clinical, IT, and executive teams

• Analytical mindset with data reporting and analysis capabilities (technical coding not required)

Character & Mindset

• Customer-oriented with a passion for delivering exceptional implementation experiences

• Systems thinker who naturally optimizes workflows for scale and efficiency

• Investigative problem-solver who thrives on resolving complex implementation challenges

• Adaptable professional comfortable wearing multiple hats in a startup environment

About Silna

Healthcare is obsessed with optimizing a broken system. We're making sure it never breaks.

Silna Health attacks the root cause of denied claims: the fragmented, incompatible systems that govern prior authorizations, eligibility verification, and benefit checks, turning workflows that used to take days into decisions made in minutes, before care is ever delivered.

We work across behavioral health, physical health, ambulatory care, and post-acute care, where administrative failure doesn't just cost money; it can delay or deny patient access entirely. We're backed by Accel and Bain Capital Ventures, and we're building fast.

Why Join Silna

• Ground-floor opportunity to shape the implementation function at a rapidly growing startup

• Work directly with the founding team and influence product deployment strategy

• Competitive compensation package including equity

• Chance to make a meaningful impact on healthcare delivery

• Fast-paced, dynamic environment that rewards technical problem-solving and client success

• Opportunity to bridge technical solutions with healthcare operations alongside brilliant colleagues

This role is perfect for a highly motivated implementation professional who wants to be instrumental in bringing transformative solutions to life. If you're ready to join a mission-driven company that's revolutionizing healthcare administration through successful client deployments, we want to talk to you.

What We Offer

• A rapid-paced work environment with an incredibly enthusiastic and motivated team

• The opportunity to work with customers that actually love the product

• The ability to implement technology that is materially improving health outcomes

• Hands-on experience guiding clients through their digital transformation journey

• Competitive compensation and benefits package

• 401k

• Unlimited PTO

Location

This role is fully in-person 5 days a week in our New York City office.