Product Manager, GTM Systems

Role Description

GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits within that ecosystem, with a focus on enabling our customer-facing GTM teams through AI-powered tools and workflows.

As a Product Manager, GTM Systems, you will define and drive how AI is applied across our GTM systems. This includes identifying high-impact use cases, evaluating and integrating first-party and third-party tools, and ensuring solutions work seamlessly within the broader GTM ecosystem.

You will partner closely with engineering, technical architects, design, analytics, operations, and enablement to turn business needs into production-ready solutions that improve how sales, marketing, and customer teams operate day to day.

You will own the product lifecycle from problem definition through execution and adoption, including rapid prototyping to explore and validate ideas. You will set priorities and make tradeoffs that balance speed with long-term system health. 

Success in this role requires strong product judgment, systems thinking, and a practical understanding of applied AI in operational environments.

Responsibilities

Shape and drive the AI roadmap and priorities for GTM systems

• Define how AI is applied across customer-facing GTM workflows
• Identify, compare, and prioritize the highest-impact opportunities across sales, marketing, and customer success
• Balance near-term impact with longer-term platform capabilities such as decisioning and orchestration

Define and operationalize AI-driven workflows

• Shape how systems determine and t