About the role

Aplyr's Quick Take

This role is about managing customer orders and ensuring timely delivery of products in a supply chain context. You'll coordinate between various teams like production and dispatch, maintaining accurate records and tracking performance metrics. It's an individual contributor role focused on operations and logistics.

Good fit

Ideal candidates have experience in supply chain or logistics, strong problem-solving skills, and are comfortable using tools like SAP. A proactive, communicative approach is essential, along with the ability to adapt in a fast-paced environment.

Worth noting

The position is onsite in Romania with no relocation support, so applicants must already be local. The role emphasizes partnership across teams, which may appeal to those who enjoy collaborative work.

Job Description Summary

#LI-Onsite
Location: Târgu-Mureș, Romania
Relocation Support: This role is based in Târgu-Mureș, Romania. Novartis is unable to offer relocation support: please only apply if accessible.

Be the person who keeps customers supplied—reliably, accurately, and on time. As a Customer Service Agent, you’ll orchestrate demand and order flows end‑to‑end, turning plans into deliveries while keeping data clean and stakeholders aligned. You’ll work at the heart of the operation, partnering with production, quality, dispatch, and warehouse teams to ensure smooth material and product movement—and to deliver the dependable service our internal and external customers count on.

Job Description

Key Responsibilities:

Own end-to-end demand management: review forecasts, prevent stock-outs, and align coverage with stakeholders.
Manage customer orders, coordinating with Production and Quality to ensure reliable supply.
Plan shipments to match requested delivery dates with Dispatch and Warehouse teams.
Handle special requests, including one-time shipments and registration samples, based on customer demand.
Maintain accurate customer service records in SAP (Systems, Applications, and Products in Data Processing).
Track Key Performance Indicators, analyze trends, and create performance reports for stakeholders.
Drive improvements through investigations and corrective and preventive actions to strengthen service performance.

Essential Requirements:

Proven experience in operations management and execution in a supply, logistics, or manufacturing environment.
Strong problem-solving and timely decision-making skills, with clear ownership and proactive follow-through.
Confident communicator who builds effective partnerships with internal teams and external customers.
Solid understanding of transportation, demand planning, and order management processes.
Proficiency with SAP, Microsoft Power BI or Kinaxis (or similar planning and analytics tools).
Fluent English (fluency in Romanian is a plus), with an active learning mindset and resilience in a fast-changing environment.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Skills Desired

gmp knowledge, HSE Knowledge , Logistics and Transportation Management, Master Data, Operational Excellence, Sap Erp, supply chain management, Supply Planning, Warehouse Management

Aplyr's read

Novartis is a Swiss-based global healthcare leader, known for its focus on innovative medicines and commitment to addressing patient needs through diverse roles.
Synthesized from recent postings & public sources

What's promising

•Novartis invests heavily in research and development, driving innovation in pharmaceuticals.
•The company offers a wide range of global career opportunities across various fields.
•Strong focus on cutting-edge therapies, including gene therapy and AI-driven solutions.

What to watch

•Regulatory challenges can impact the speed of drug approval and market entry.
•High competition in the pharmaceutical industry requires constant innovation to maintain market position.
•Complex organizational structure may slow decision-making processes.

Why Novartis

•Novartis has a robust pipeline of innovative medicines, setting it apart in the healthcare sector.
•The company emphasizes a diverse and inclusive workplace culture across its global operations.
•Novartis is a leader in digital transformation within pharmaceuticals, integrating AI and data science.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Novartis

Novartis

novartis.com

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Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide. It focuses on innovative medicines, generics, and eye care.