Front Office Internship - Amanfayan

Location Overview
Join our team in Amanfayun.  Hidden away in a picturesque valley, Amanfayun is surrounded by tea fields, natural woodland and a pilgrimage circuit of seven ancient Buddhist temples. Just six kilometres from tranquil West Lake, a Unesco World Heritage Site, Amanfayun is a place apart where stone pathways lead to shaded courtyards and 46 peaceful abodes, some over a century old.  

Role

To courteously perform Guest Service Assistant duties by providing quality service in an efficient and hospitable manner, carrying out day to day front office operating tasks, be attentive and take corrective actions to assist guest needs and exceed guest satisfactions, while offering the guest a unique experience portraying the essence of Chinese culture.

Responsibilities

• Assist every Guest Service Attendant, as well as the managers and the supervisors in anticipating and assisting guest needs by completing day-to-day operating duties efficiently while following our Aman Service philosophy.
• Be a compassionate host, caring and knowledgeable. Help us to create unforgettable memories.
• Efficiently utilize the Property Management Software System including electronically checking guest in and out, printing arrival and departure reports, guest’s registration etc.
• Acquire good product knowledge of the resort facilities, products of different departments, the city, restaurants, activities, and shopping places in order to give guests alternative recommendations.
• Communicate well with guests and other departments maintaining quality personalize services to both internal and external customers.
• Adapt and integrate yourself in our culture