Digital Solution Manager, AI Business Process

Confirmed live in the last 24 hours

Microsoft

Compensation

$40.96 - $86.11/hr

United States, North Dakota, Fargo

On-site

Posted April 16, 2026

Job Description

Overview

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.  

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.  

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. We are looking for a Digital Solution Manager, AI Business Process to join the team!

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.  

The Microsoft Cloud is the most comprehensive and trusted cloud platform in the industry – spanning cutting-edge solutions in Security, Workplace AI, AI Business Process, and Azure. At Small Medium Enterprises and Channel (SME&C), we harness this full Microsoft Cloud portfolio to drive digital transformation for organizations of all sizes. Our high-growth, AI-powered sales team is customer-obsessed and partner-driven, unlocking innovation from secure infrastructure to collaborative AI-powered productivity and intelligent business applications. Join us and lead the charge in empowering customers with the Microsoft Cloud, working smarter, collaborating seamlessly, streamlining business processes, and staying protected on a global, trusted platform.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

Sales Excellence

Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry; mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required.
Oversees the end-to-end business of the assigned territory; ensures their team meet sales targets and operational standards and maintains the health of metrics within the assigned territory.
Guides their team in business analysis (e.g., whitespace analysis, identify industry trends) and supports the team to identify potential business in the assigned territory; acts as a thought leader and validates opinions and perspectives from business analysis.
Participates in regular strategic planning for their assigned territory; review plans via rhythm-of-business (ROB) meetings and aligns the plans of their team across departments; guides team to align their approach with sales excellence team.
Guides their team on ensuring customer/partner satisfaction and facilitates the resolution of sales/delivery issues; reviews feedback report and establishes recovery action plans to improve clients' overall experience.
Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.

Sales Execution

Coaches their team to collaborate with partners and other internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]) and to engage customers to drive consumption and provides guidance on how to grow customer business as well as identifying and removing blockers to consumption.
Communicates strategies to their team to accelerate the closing of deals; contributes input on strategies to drive and close prioritized opportunities; ensures their team execute deal plans that are aligned with account strategy; coaches others on the implementation of close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure.
Guides and orchestrates their team on communicating with customers to understand their business needs or participates in customer interactions with the team; coaches the team on the development of solutions; oversees the team in creating solutions in collaboration with partners or technical resources and peers to meet customer needs.
Brings impactful industry insights into customer engagements and closes deals with customers; acts as a thought leader in digital transformation across solution areas to advise customers and represent Microsoft, and coaches others internally on how to do this; leads transformational shifts to drive deployment and create business value for customers based on specific business needs and priorities; leads a virtual cross-organizational team on strategic projects and high-impact solution sales deployments that enable digital transformation and deliver business value; may lead partner integration into account/territory planning and customer engagements.
Leads their teams to identify and track new opportunities; leverages stakeholders (e.g., account-aligned team unit) to build pipeline within the territory; coaches team members on interfacing with prospective customers to build network; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
Collaborates with other managers to support their team and/or other teams (e.g., account team units [ATUs]) to identify and engage internal and external senior business or subject matter decision makers; proactively builds external stakeholder's mapping and represents their team internally at Microsoft as they engages other internal stakeholders.

Scaling and Collaboration

Coaches their team to learn about and apply the orchestration model; facilitates internal communication and collaboration by identifying resources and removing barriers.
Guides their team to build a network of partners to cross-sell, up-sell, and co-sell; helps the team identify new partners, evaluate partner capabilities, and supports on-boarding new partners; communicates partner strategies to the team and ensures execution; provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and consumption plans, and building partner capabilities.

Technical Expertise

Coaches their team on business and market knowledge; coaches team on ways to collaborate internally to position Microsoft products, solutions, and/or services against competitors; provides advice and industry expertise to help their team connect Microsoft solutions to customer business impact.
Supports their team on participating in Microsoft events; contributes to setting up the events and promoting best practice sharing across subsidiaries.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience OR 7+ years of technology-related sales or account management experience.

Additional or preferred qualifications

Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 8+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience.
4+ years of solution or services sales experience.
1+ year(s) of people management experience.

Digital Solution Area Specialists M4 - The typical base pay range for this role across the U.S. is USD $40.96 - $80.96 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $60.96 - $86.11 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.