Field Training Coordinator - Region 68 Uptown Manhattan, NY

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY:

CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need.  At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles.

The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor.  Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches.  FTC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance. 

The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes. 

Role Responsibilities:

• Conduct virtual & live classroom training for select programs as needed – NCO, TTC and ASHP
• Manages trainees through the LearnRx training program to ensure completion within the expected timeline
• Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
• Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
• Schedule new hires in the SDS as defined within the training program's structure
• Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
• Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
• Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
• Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
• Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
• Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
• Leads monthly "State of the District" Meeting with RX DLs to provide training updates
• Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed

• Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Required Skills & Minimum Qualifications:   

• 1+ years’ experience in a customer service, training delivery or relevant work experience
• Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire

Preferred Qualifications:

• Training Certificate or Licenses

Education:

• Highschool diploma or equivalent required

PRIMARY DUTIES AND RESPONSIBILITIES:

Responsibilities

% Time*

Program Oversight and Management

60%

Program Logistics

25%

Stakeholder Management

10%

Delivery

5%

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.