About the role
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here
Location: Parramatta NSW and Melbourne NSW
Hybrid working (2 days a week in the office)
Permanent Role
Full time hours Monday - Friday
The opportunity
We currently have an exciting opportunity for customer focused individual to join our third-party management motor claims team.
This is a rare entry level role into the insurance industry.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
About the role:
Identify suitable mobility solutions for third parties
Collect necessary information to progress a claim and determine liability
Provide a valued service to third parties, increasing satisfaction
Communicate effectively with various internal and external stakeholders
Improve QBE’s reputation to promptly pay valid claims and provide quality customer service
Reduce claims life cycle
About you
Experience in customer service within a fast-paced environment managing high volume calls.
Motor insurance claims handling experience advantageous
Ability to communicate effectively with a positive and upbeat attitude
Strong written and verbal communication skills
Excellent negotiation skills
The ability to prioritise and balance multiple tasks
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 30/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Skills & Tags
Aplyr's read
QBE Insurance is a global leader in insurance and reinsurance, attracting professionals who thrive in a dynamic, diverse, and challenging environment.
What's promising
- •QBE's global presence offers diverse career opportunities across multiple regions and sectors.
- •The company invests in cutting-edge technology for improved risk management and customer experience.
- •QBE's commitment to sustainability and corporate responsibility enhances its reputation and employee satisfaction.
What to watch
- •The insurance industry faces regulatory challenges that could impact QBE's operations.
- •QBE's financial performance is susceptible to global economic fluctuations and natural disasters.
- •The company has undergone significant restructuring, which may affect job stability.
Why QBE Insurance
- •QBE's diverse product portfolio spans across various industries, providing wide-ranging career paths.
- •The company has a strong focus on innovation, particularly in digital transformation and data analytics.
- •QBE's Australian roots provide a unique perspective in the global insurance market.
Aplyr’s read is generated by AI from public sources. Was it useful?
About QBE Insurance
QBE Insurance is a global insurance and reinsurance company headquartered in Sydney, Australia. It provides a wide range of insurance products and services across various sectors.
