Implementation Specialist - Atamis

Remote (UK), Cardiff, London, Hybrid Working (x2 days per week in the office)

Atamis is a growing software business based in Cardiff, providing analysis and management tools to organisations operating in complex commercial environments. As the company continues to scale, the team is expanding to meet increasing demand while maintaining a strong focus on delivering high-quality, long-term solutions to customers.

We are seeking a driven individual to join our team as an Atamis Implementation Specialist. This role  is focused on supporting the current platform in terms of features and enhancements from clients.  You will bridge the gap between technical configuration and client delivery, playing a pivotal role in  defining solution approaches for new implementations and major projects. This position offers a  unique opportunity for a confident Salesforce user who enjoys a mix of hands-on system  configuration, project coordination, and direct client engagement. You will be responsible for  ensuring client requirements are met through robust solution design, effective project planning, and  the application of configuration best practices. 

Key responsibilities 

• Project Management & Delivery: Take full ownership of project planning and delivery for smaller client engagements. For larger-scale implementations, work collaboratively alongside a dedicated Project Manager to track technical milestones, identify risks, and  ensure work is delivered within agreed timelines and budget constraints. 
• Stakeholder Engagement: act as the primary point of contact during implementation projects, managing stakeholder expectations and securing appropriate sign-off on deliverables. 
• Solution Definition: Define solution approaches for new implementations and major projects, ensuring alignment with Atamis configuration best practices.
• System Configuration: Undertake configuration activities on customer systems and perform other technical activities necessary to support implementations.
• Client Delivery: Effectively deliver client-facing engagements both remotely and on-site, including leading solution design workshops and user training sessions.
• Cross-Team Collaboration: Support the activities of other Atamis functions (Support, Sales, Development) by helping to resolve escalations from Support, Tech Leads, and the Change Team. 
• Scoping & Support: Assist the Professional Services Team in scoping proposals as necessary and provide technical assistance to Customer Success Managers (CSMs) for queries outside the remit of other teams.
• Best Practice & Improvement: Support and promote Atamis configuration best practice  across the business and proactively develop personal skills and knowledge of both Salesforce  and the Atamis product.

Skills and Experience 

Essential:

• Experience running workshops and solution design sessions with end users.
• Demonstrable experience managing project plans and coordinating deliverables in a  structured manner.
• Comfortable manipulating and analysing large datasets (e.g., Excel) to support data  migration and reporting.
• Strong stakeholder management skills, with the ability to communicate technical &