Key Account Manager - Coles

Key Account Manager - Coles

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Senior Manager, Coles, IG, Value Channels & New Business

Location:

Asia Pacific, Australia, New South Wales, Sydney

Work Location:

Hybrid

What you will do

As one of Kenvue’s key customer roles, the Key Account Manager at Coles plays a critical role by partnering with the customer to build brands, grow revenue through effective customer strategies, and ensure long‑term financial performance, physical availability in market, and sustainable business success. This role owns the day‑to‑day management of key customer relationships and is responsible for account planning, promotional execution, category performance analysis, trade spend management, and leading range review process for the portfolio.

Key Responsibilities

Commercial Leadership & Account Management (60%)

• Lead the delivery of profitable sales growth through continuous evaluation of commercial performance and identification of growth opportunities across Infant Personal Care, Body Wash, Feminine Care and Trial and Travel.
• Manage the trade spend budget for the portfolio in line with agreed guardrails, ensuring optimal return on investment and delivery of net sales targets
• Implement and maintain a disciplined approach to Gross Sales, Trade Spend and Net Trade Sales management through bottom‑up forecasting and ongoing ROI tracking
• Own customer forecasts and stock management to support stable supply and minimise risk
• Manage all administrative account requirements in a timely and accurate manner

Category & Strategic Planning (30%)

• Collaborate with internal category and marketing teams to shape and influence strategic and commercial plans
• Develop, implement and manage category‑level Joint Business Plans, including annual promotional and activation calendars
• Lead formal category reviews to improve range visibility, availability and overall category performance
• Negotiate mutually beneficial commercial and category strategies that deliver growth for both the customer and the business

Team Contribution & Stakeholder Engagement (10%)

• Actively contribute to the broader Grocery Team by sharing best practice initiatives and insights
• Build and maintain strong, effective relationships with customers, internal stakeholders and field teams
• Ensure field teams are clearly briefed and aligned to support national activity and key customer initiatives

What we are looking for

• 3+ years experience in FMCG account management
• Experience within any mayor grocery retailer is highly desired
• Strong Analytic Skills
• Solid understanding of category management & shopper principles
• Strong financial literacy including the ability to work with P&Ls effectively
• Intermediate level in software systems Excel & PowerPoint
• Strong presentation, negotiation and selling skills
• Excellent written and verbal communication skills

What’s in it for you

• Exceptional long-term career opportunities 
• Supportive high performing team
• Competitive Benefit Package including Flexible Working, Exercise and Wellbeing Reimbursement, Volunteer Days and much more! 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.