About the team

This role reports to the Manager of Program Management under the Technology Strategy & Operations team. Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution. 

Who You Are

You’re excited by the idea of leading initiatives across the organization and driving impact. Everything you deliver is backed by a solid strategy. You maintain confidence throughout all your projects and are committed to getting things done.

As a Senior Program Manager within the Technology team, you will work closely with Product, Design, Engineering, Data, and Operations to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals. You will drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts. In this role, you’ll act as a bridge between functions and teams, developing frameworks that streamline program execution, optimize resource allocation, and drive accountability across initiatives across multiple product domains.

Your Success Profile

What You Will Work On

• Define and own program vision, scope, strategy, and execution across multiple high-priority programs and initiatives.
• Lead cross-functional collaboration across Technology, Operations, Design, Product Marketing, and GTM teams to drive progress.
• Translate complex business problems into clear roadmaps, project timelines, and outcome-driven plans.
• Own strategy, selection, onboarding, and ongoing management of external vendors and third-party partners to support program delivery and business goals.
• Partner with Procurement, Legal, and Finance teams to ensure smooth vendor contracting, compliance, and performance tracking.
• Drive vendor implementation plans, track vendor KPIs, and adjust strategy as needed to ensure alignment with business objectives.
• Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking.
• Develop and maintain program artifacts including calendars, scorecards, documentation, and risk mitigation plans.
• Drive team alignment on priorities, facilitate trade-off decisions, and escalate critical risks and issues appropriately.
• Build frameworks that streamline collaboration, communication, and decision-making across departments.
• Inform strategic direction through data collection, reporting, and business insights.
• Coach teams and individuals on program management best practices and frameworks.
• Maintain a proactive, resourceful, and adaptable mindset in dynamic environments.
• Perform other related duties as assigned.

 

How You Will Do Your Work