IT Support Specialist

IT Support Specialist

We're looking for an IT Support Specialist to play a vital role in keeping our systems running smoothly by providing hands-on support, troubleshooting issues, and optimizing IT operations. This role offers the chance to work on cutting-edge projects, collaborate with diverse teams, and drive efficiency in a fast-paced environment. It’s a perfect fit for someone who enjoys solving complex challenges, streamlining workflows, and growing in a tech-driven industry. If you’re passionate about innovation and making an impact, this is the opportunity for you!

Responsibilities

• Provides user level coverage and support for internal clients. Coordinates, diagnoses and troubleshoots incoming employee requests for support according to established process.

• Troubleshoot technical problems and information technology issues involving desktop, laptop, server or network services from local personnel or from employees using network remote access.

• Develops, documents, and implements standard operating procedures and service guidelines relating to IT support.

• Perform first and second level support and troubleshooting for workstation and mobile systems.

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

• Oversee system performance and execute fine tuning according to requirements.

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

• Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.

• Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization.

• Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable.

• Research new trends and technologies leading to testing and justification for deployment.

• Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies.

• Must be able to lift 50+ pounds.

• Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.

• Be eager to grow and develop new skills and tackle special projects as needed.

• Proficiency in Linux OS administration and configuration (RedHat/CentOS) is a plus.

• Proficiency in Mac OS administration and support is a plus.

• Production/Entertainment Industry experience a strong plus.

• Appreciation and experience in platform/computer/video gaming advised.

Requirements

To perform the job successfully, an individual should demonstrate the following competencies: -

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; Develops plans that best satisfy both business and technical requirements.

• Technical Skills – Strong in client hardware and software; strong email/messaging troubleshooting experience; Mid to advanced-level understanding of Windows OS; Experience with systems deployment and monitoring tools; Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.); Must understand and communicate system concepts to end users and technical teams; Familiar with the concepts behind a distributed build system; familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS ideal; basic networking skills; knowledge of security concepts and industry best practices; Linux and Mac OS experience are both a strong plus.

• Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information; Produces and maintains documentation for systems and services; Ability to interact effectively with others on varying technical competency, vendors, management, and staff.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Skills & Tags

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