Tech Lead for BI

Job Title:

Tech Lead for BI

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities:
BI & Technical Leadership
•    Lead and deliver end to end BI POCs to support pricing strategy, experimentation, and decision making.
•    Architect scalable and efficient data models, dashboards, and analytical frameworks for pricing use cases.
•    Act as the technical subject matter expert for BI solutions within the pricing domain.
•    Review and guide best practices for SQL optimization, data validation, and performance tuning.
Analytics & Problem Solving
•    Solve complex analytical and technical problems related to pricing, revenue, elasticity, and experimentation.
•    Translate ambiguous business questions into structured analytical approaches and measurable outcomes.
•    Partner with product managers, pricing strategists, data scientists, and engineering teams to align solutions with business goals.
Automation & AI Enablement
•    Proactively identify automation opportunities across BI workflows (data preparation, reporting, anomaly detection, insights generation).
•    Design and implement Python-based automation for recurring analytics and reporting use cases.
•    Explore and integrate AI/ML-driven solutions (e.g., predictive insights, intelligent alerts, GenAI-assisted analysis) to enhance pricing analytics.
•    Drive POCs that demonstrate measurable productivity gains through automation.
Delivery & Execution
•    Manage and track work using JIRA, ensuring timely delivery of POCs and production-ready solutions.
•    Mentor junior analysts and developers, providing technical guidance and design reviews.
•    Communicate clearly with stakeholders, presenting insights, trade-offs, and recommendations.
•    Lead data-driven recommendations and insights to support strategic projects across Central Operations
•    Lead cross-functional teams in specific initiatives; recognizes dependencies between teams; drive and clarify ownership of those dependencies
•    Understand the business, track operational performance, provide insights and recommendations 
•    Support company-wide programs through ownership of analytical projects
•    Establish strong working relationships with peers in other Global Operations teams and cross-functional partners (sales leadership, finance, sales operations, systems) to achieve objectives
•    Build dashboards and automated reports, working proficiently with data visualization and querying/analysis tools (e.g., Tableau, SQL, Python)
•    Own data tables, and work with stakeholders to ensure available data is accurate, consistent, and timely
•    Own technical implementations and documentation associated with datasets and strive for 100% accuracy
•    Comfortably identify and frame specific business problems; creates hypotheses, builds key analyses, and develops recommendations; gains alignment with stakeholders for implementation.
•    Independently manage expectations from stakeholders; manages deadlines/timeframes for larger initiatives and projects with minimal guidance on prioritization or dependencies 
Preferred Qualifications: 
●    BS/BE/B Tech degree in a quantitative discipline (statistics, operations research, computer science, information engineering, engineering, applied mathematics, economics, business analytics, etc)
●    3+ years of experience working with data in a business setting, including data management, process execution, operations, reporting, or analytics.
●    4+ years of experience in Tableau/PowerBI and SQL
●    4+ years of experience in Python
●    Exceptional analytical and technical skills, with clear attention to detail
●    Ability to leverage numbers and insights to influence & drive sound decision making

Location:

IND Bangalore - Manyata Blk D4, 2nd Flr

Language Requirements:

Time Type:

Full time