Manager, Customer Identity & Access Management (CIAM)

Confirmed live in the last 24 hours

EQ Bank

Toronto

On-site

Posted April 23, 2026

Job Description

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Manager Customer Identity & Access Management (CIAM) role is a senior individual contributor position with primary accountability for CIAM strategy, governance, architectural and capability direction, supported by strong technical depth. The role is responsible for shaping how customer identity solutions are planned, governed, and evolved to meet business priorities, regulatory expectations, and industry trends.

This role partners closely with business, digital, product, and technology leaders to understand customer and business needs, translate them into CIAM capabilities, and ensure those capabilities are delivered in a secure, compliant, and scalable manner. While the role provides architectural guidance and technical oversight, it is intentionally weighted toward strategic planning, prioritization, and governance, rather than hands-on engineering or day-to-day operations. However, the role does require technical fluency to evaluate solution designs, estimate technical effort, recommend approaches, and make platform-level technical decisions. Major platform decisions and enterprise-impacting risks are surfaced to IAM /Cyber leadership for alignment.

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